Retention Agent - German Speaking
The Retention Agent (German Speaking) is managing communication channels, and supporting business growth through data-driven engagement. This role focuses on analyzing client behavior in Power BI, conducting outreach across multiple communication platforms, and contributing to VIP program management.
- Review and analyze failed deposits using Power BI to identify issues and follow up with relevant departments or clients.
- Extract and segment clients in Power BI based on:
- Recent wins
- Recent losses
- Deposit levels and progress toward VIP qualification
- Track clients approaching VIP status and record them accurately in Excel or Power BI dashboards.
- Manage incoming messages and inquiries through Telegram, Email, and WhatsApp , ensuring timely and professional responses.
- Conduct welcome calls for new clients to orient them, introduce available services, and build rapport.
- Send personalized follow-up emails and messages to encourage ongoing client activity, including tailored messages for those who won or lost.
- Verify and update the list of VIP clients based on deposit and activity criteria.
- Maintain an up-to-date VIP Excel sheet and ensure accurate reporting in Power BI.
- German Speaking
- Appreciation gifts (birthday, wedding, newborn, etc.);
- Up to 20/26 vacation days;
- 6 undocumented sick leaves;
- Medical insurance;
- Sport card coverage (Multisport);
- Breakfast & snacks in the office;
- Team events;
- Great office location.
BrainRocket is a software development and design company founded in 2020 and headquartered in Limassol, Cyprus. It builds end-to-end technology products across industries including iGaming, fintech and marketing, covering platform development, payments, CRM, data and AI. The company employs more than 1,300 people, with additional offices in Malta, Poland, Portugal and Serbia, and has delivered over 100 products across 20 markets. BrainRocket positions itself as a full-cycle technology partner engineering software built for scale and performance.
