VIP Account Manager - Czech/Slovak Speaking
We are looking for a Czech/ Slovak speaking VIP Account Manager who will be responsible for retention of customers and increase of their lifetime value. This is an office-based position in Warsaw, Poland. We offer a dynamic shift-based schedule, covering 5 out of 7 days, including two weekends per month to support our global operations.
- Manage and expand a portfolio of high-value personal accounts, while acting as their main point of contact;
- Monitor account activity, identify potential opportunities and observe any risks to the business;
- Reactivate and retain inactive accounts to ensure long-term loyalty;
- Solve complex and technical issues, ensuring a high level of service in every solution;
- Create and provide bonuses that align with the reward strategies based on how each account performs;
- Make sure all account activity is aligned with the highest regulatory and safety standards;
- Coordinate with the other departments to provide feedback about the user experience;
- Encourage players to try new games, products or increase activity on the site;
- Bring inactive VIPs back to the platform through tailored incentives;
- Analyze customers behavior to estimate their total potential and promote the benefits of using our services;
- Excel in a dynamic, fast-paced environment by remaining adaptable and maintaining focus on key deliverables
- Background in key account management, high-end customer support, or sales;
- Ability to interpret customer data and behavioral patterns to provide personalized service and strategic bonus incentives;
- A proactive mindset with the ability to source and implement effective solutions for complex client issues;
- Proficiency in English and Czech or Slovak both written and spoken;
- Availability to work according to a business shift schedule (including potential evenings/weekends) to ensure consistent coverage.
- Attractive KPIs Bonus;
- Snacks in the Office;
- 20 / 26 days of vacation per year;
- 6 days of sick leaves without document required;
- Attractive office location and facilities - Brain Embassy office;
- Medical insurance for you and your partner;
- Sports package;
- Birthday, wedding, and newborn gifts;
- Languages classes (partially paid by the Company);
- Career growth opportunities;
- International corporate parties, great team-building events and activities.
BrainRocket is a software development and design company founded in 2020 and headquartered in Limassol, Cyprus. It builds end-to-end technology products across industries including iGaming, fintech and marketing, covering platform development, payments, CRM, data and AI. The company employs more than 1,300 people, with additional offices in Malta, Poland, Portugal and Serbia, and has delivered over 100 products across 20 markets. BrainRocket positions itself as a full-cycle technology partner engineering software built for scale and performance.
