Risk, Fraud & Payments Analyst
We are seeking a Risk, Fraud and Payments Analyst to join our dynamic team in Skopje, North Macedonia. Reporting to the Head of RFP, you will join a team that focuses on risk, fraud and payments issues, all with the aim to give a seamless experience to our customers and safeguard our Firm.
- Monitor, check, and resolve payments, fraud, and bonus abuse alerts (including 24/7 exposure limit monitoring when needed)
- Perform payment reviews and process manual transactions and withdrawals, including the High Withdrawal Approval Process (HWAP)
- Conduct account reviews and risk assessments before processing withdrawals, maintaining high confidentiality in line with internal procedures
- Perform manual KYC checks and approve player documentation
- Confiscate assets in accordance with Terms & Conditions and internal procedures
- Detect and investigate potential bonus abuse, fraud rings, and suspicious activity
- Manage chargeback cases and collaborate with third-party service providers to resolve issues and prevent fraud
- Respond to payment-related queries across various communication channels, ensuring accuracy and clarity in all responses
- Maintain and handle fraud, risk, and payments reports; support the development of fraud analysis models to improve efficiency
- Identify process vulnerabilities and contribute actively to improvements in operations and fraud prevention
- Ensure compliance with gaming regulations and handle account reviews as requested by regulators
- Analyse sportsbook activity and escalate suspicious cases for further review
- Follow instructions from the RFP Lead, giving priority to directives from the Head of RFP to ensure operational efficiency and accountability
- Participate in team meetings and uphold high standards in all verbal and written communication
- Knowledge of iGaming, Sports betting and player behaviour (preferred)
- Previous experience in a similar role is considered an advantage (not a must) (required)
- 24/7 flexibility when required (required)
- Creative, proactive, and willing to work (required)
- Dynamic and accurate (required)
- Excellent numerical and analytical skills (required)
- Team player and positive spirit (required)
- Knowledge of English language (required)
- Awareness, knowledge, and utilization of digital tools (required)
- Ability to work in shifts, with office presence: 1st shift: 08h - 16h; 2nd shift: 16h - 24h; 3rd shift: 24h - 08h (working days: 5 days per week) (required)
- Private health insurance
- Wellness incentives, including a fitness allowance and mental well-being services
- 2 weeks Work From Anywhere (10 days), increased to 4 weeks (20 days) after longer duration of employment within the Company: explore the world while working remotely
- Office lunches - three times per week
- Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
- A range of training courses, known as Casumo College, for continuous learning and growth
- Social events for building strong relationships with colleagues from all across the organisation
Casumo is an online casino and sportsbook operator that launched in 2012 and is known for its playful, gamified approach to iGaming. It is live across regulated markets under licences from the MGA, Gibraltar, the UK, Sweden and Spain. Its platform, the "Umoverse", offers thousands of games, a live casino, a sportsbook, daily campaigns and an award-winning app. The company employs a team representing more than 45 nationalities across Malta, Gibraltar, North Macedonia, Croatia, Spain and Serbia, and is headquartered in Malta with a focus on responsible gaming.