Capacity Planning Analyst - (Back Office)
The Capacity Planning Analyst delivers accurate demand forecasts and capacity plans that allow Entain to meet customer demand across multiple markets and channels. You will focus on producing high‑quality planning outputs, maintaining forecasting models, and providing data‑led insight to operational partners. Working with the wider Planning & Performance team, the Analyst supports working relations with the Operations and Finance teams. The Analyst helps ensure they meet service targets while supporting cost control and business growth.
- Deliver accurate demand forecasts and capacity plans.
- Produce high-quality planning outputs.
- Maintain forecasting models.
- Provide data-led insight to operational partners.
- Support working relations with the Operations and Finance teams.
- Ensure service targets are met while supporting cost control and business growth.
- Produce reports or presentations for operational audiences.
- 1–3 years' experience in an Analyst, Capacity Planning, Resource Planning, or Workforce Management role (required).
- Experience working with data to produce forecasts, plans, or operational insight in a fast‑paced environment (required).
- Experience of workforce management tools such as NICE WFM (an advantage), Verint, Genesys Cloud, or Calabrio (nice-to-have).
- Excel skills including formulas, pivot tables, lookups, and basic modelling (required).
- Good analytical skills with strong attention to detail (required).
- Ability to clearly communicate data and insights to non‑technical partners (required).
- Experience producing reports or presentations (PowerPoint) for operational audiences (required).
- Experience in contact centre, operations, gaming, betting, e‑commerce, or other high‑volume environments (desirable).
- Experience supporting planning across multiple teams, markets, or time zones (desirable).
- Safe home pickup and home drop (Hyderabad Office Only)
- Group Mediclaim policy
- Group Critical Illness policy
- Communication & Relocation allowance
- Annual Health check
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.
