Customer Service Advisor (Maternity Cover)
You will join the Marketing team and be responsible for managing support requests received via email and chat from existing and potential online customers. You will also be responsible for managing service and/or outbound marketing calls, identifying issues and appropriate procedures for quick resolution of reports. You will interact with departments outside of Customer Service to resolve matters within the remit of other departments and report potential system bugs and general issues encountered by users according to current procedures.
- Managing support requests received via email and chat from existing and potential online customers
- Managing service and/or outbound marketing calls
- Identifying issues and appropriate procedures for quick resolution of reports
- Interacting with departments outside of Customer Service to resolve matters within the remit of other departments
- Reporting potential system bugs and general issues encountered by users according to current procedures
- Native Italian speaker (required)
- Excellent writing skills and excellent verbal communication skills (required)
- Excellent computer skills, Microsoft Office suite, and internet usage (required)
- Excellent interpersonal and customer-oriented skills (required)
- Excellent stress management and problem-solving skills (required)
- Excellent ability to manage and handle confidential information encountered (required)
- Propensity for teamwork (required)
- Previous experience in customer service is a preferred but not essential qualification (preferred)
- Good knowledge of English is a preferred but not essential qualification (preferred)
- Flexible working with a consolidated Smart Working model
- Our offices are always open: contact, company atmosphere, and discussion with your colleagues are our strength to always find the right inspiration
- Daily meal vouchers, both on-site days and when working remotely
- Subsidy for the purchase of public transport season tickets
- A continuously evolving Wellbeing programme
- Structured DE&I projects
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.
