P&T - EUS Support Engineer - India
Join our IT Support Team as an EUS Support Engineer, where you'll be pivotal in maintaining and supporting our IT workplace, including the Entain desktop and infrastructure. Reporting to the Head of EUS Support Services, you'll help deliver excellence in one of the world's leading online gaming and entertainment groups. Are you ready to be part of our journey delivering excellence and collaborating with one of the world's biggest online gaming and entertainment groups?
- Provide both site-specific and remote IT support, prioritizing VIP and business-critical requests.
- Manage desktop, laptop, and mobile device assets, including software license management and hardware procurement.
- Create and maintain procedural and troubleshooting documentation.
- Monitor and report on IT project progress and support global initiatives.
- Ensure IT infrastructure compliance with regulations and manage core systems like Active Directory, SCCM, and Telephony.
- Assist with the planning of new technologies and support local infrastructure teams as needed like AV, Network devices.
- Manage vendors for problem resolution and participate in a 24x7 on-call rota if required.
- Strong IT service support experience in a large corporate setting. (required)
- Excellent problem-solving, analytical, and communication skills. (required)
- At least 3 years of relevant support experience with expertise in Microsoft products, cloud services, and networking technologies. (required)
- Self-motivated and capable of handling high-pressure situations. (required)
- ITIL certification and experience with Lean methodologies. (preferred)
- ACTC or ACSP accreditation. (preferred)
- Safe home pickup and home drop
- Group Mediclaim policy
- Group Critical Illness policy
- Communication & Relocation allowance
- Annual Health check
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.
