Risk Associate with Spanish
As a Risk Associate you will work in the Fraud and Risk Department, responsible for monitoring fraud, risk, and KYC activity throughout the customer account lifecycle. You will be reporting to one of our team leads and oversee the identification and prevention of fraud.
- Communicate with players on account related issues, resolving problems and ensuring high levels of customer care.
- Analyse customer deposits and account categories, to prevent fraud, correct errors and resolve problems.
- Analyse records of Affiliate accounts, to check whether there are any irregularities.
- Suggest improvements to procedures, in the interests of fraud prevention and customer care.
- Investigate financial irregularities on accounts.
- Work with colleagues in other departments to resolve account-related issues and prevent fraud.
- Help maintain quality control and customer care through analysis of player contact.
- Investigate risk issues relating to third-party processors.
- Check gaming history.
- Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge (required).
- Fluent English and Spanish at business level (required).
- Ability to identify subtle fraud and abuse patterns (required).
- Ability to deliver feedback (required).
- Ability to perform well within a team environment (required).
- Logical reasoning skills with an analytical approach (required).
- A regular bonus.
- Healthcare support.
- A stake in our success through our ShareSave scheme.
- Great development opportunities.
- Wellbeing support.
- Hybrid working 2 days office based in Sofia.
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.