Senior Trainer
The Senior Trainer is a responsible, flexible, and open-minded person who will ensure qualitative and efficient functionality of Evolution Academy Trainers. This role involves leading and developing current trainers, working with statistical data to provide different kinds of reports, and coordinating, developing, and contributing to projects in Evolution Academy. The Senior Trainer will create trainers' work schedules and monitor their job, maintaining high results by analysing and resolving quality and service issues, identifying trends, and recommending system improvements. They will drive team results to meet EA KPI targets and are responsible for preparing and updating training material/sessions. The Senior Trainer will inform the correct people, and the Head of Department, about any software or hardware issues and ensure the correct skills of each game are taught to the trainees. They will assist in the continuing development of the training and recruitment program, always be acquainted with all changes in procedures and assess and report the impact of such changes on the Training program to their manager. The Senior Trainer will report to their manager about sickness and/or changes in the schedule, attend meetings, re-trainings and improve the quality of work whenever necessary. They will take responsibility to finish duties in and outside of working hours, report any failure by a team member to meet the company standards, to follow procedures or the legal requirements, and ensure all procedural, legal and disciplinary procedures are followed by the trainees. The Senior Trainer will follow any reasonable request made by the company that meets the needs of the business.
- Lead and develop current Trainers
- Work with Statistical data and provide different kind of reports
- Coordinate, develop and contribute to projects in Evolution Academy
- Create trainers work schedule and monitor their job
- Maintain high results by analysing and resolving quality and service issues, identify trends and recommending system improvements
- Drive team results to meet EA KPI targets
- To prepare and update the training material/sessions and take full responsibility
- Inform the correct people, and the Head of Department, about any software or hardware issues
- Ensure the correct skills of each game are taught to the trainees
- Assist in the continuing development of the training and recruitment program
- Always be acquainted with all changes in procedures and assess and report the impact of such changes on the Training program to your manager
- Report to your manager about sickness and/or changes in the schedule
- Attend meetings, re-trainings and improve the quality of work whenever necessary
- Take responsibility to finish duties in and outside of working hours
- Report any failure by a team member to meet the company standards, to follow procedures or the legal requirements
- Ensure all procedural, legal and disciplinary procedures are followed by the trainees
- Follow any reasonable request made by the company that meets the needs of the business
- Good leadership and collaboration skills
- Analytical and result-oriented personality
- Good time management and organizational skills
- Experience in working with projects, process optimization
- Previous experience on Trainers position is an advantage but not required
- Knowledge of computer programs such as Microsoft office
- Excellent communication and presentation skills
- Previous experience as a Game Presenter preferred
- Knowledge of all game types offered
- Ability to act as a role model in professional appearance in a business environment
- Competitive Annual Salary ($55-56,500k)
- 401k Employer Match
- Paid Time Off
- Paid Holidays
- Medical, Dental & Vision Insurance Plans
- Company Paid Life and AD&D Insurance
- Commuter Flexible Spending Account (FSA)
- Nationwide Employee Discount Program
- Full Training & Growth Opportunities
- Professional and personal development – for the right person there is opportunity for the role to grow in responsibility
Evolution AB is a Swedish company and the world's leading developer and supplier of live casino solutions for online gaming operators. Founded in 2006 and headquartered in Stockholm, it produces live dealer games - including roulette, blackjack and a range of game shows - streamed from studios across Europe, the Americas and Asia. Through the acquisitions of NetEnt, Red Tiger, Big Time Gaming and others, the group is also a major online slots provider. Listed on Nasdaq Stockholm, Evolution employs more than 20,000 people worldwide.
