Service Support Specialist
Description
Evolution is looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.
Responsibilities
- Ensuring that all tables are operational without interruptions.
- Ensuring the appropriate number of staff are present for each shift.
- Identifying and resolving all game irregularities due to dealer mistakes, software issues, or any other reason.
- Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity.
- Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game.
- Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary.
- Work with internal systems (JIRA, TTS, WIKI, etc.)
- Recording all events related to major incidents in TTS/SST and producing post-resolution incident reports.
- Manage ad-hoc situations which may occur on the shift in an appropriate manner to still be able to deliver all products.
- Administrative duties - scheduling, reporting, organizing the daily processes according to the internal policies and procedures.
- Management and assistance to Game Presenters and Shufflers with functional responsibilities.
- Leadership, training, development of the Game Presenters and Shufflers based on needs.
Requirements
- Excellent English spoken and written language skills.
- Ability to work any type of shifts and to work full time and/or shift schedule.
- Ability to make managerial decisions.
- Strong interpersonal skills, soft skills (analytical/multi-tasking/high sense of responsibility/etc.)
- Ability to maintain strict confidentiality, high sense of urgency and result-oriented attitude.
- Attentive to details and high level of stress resistance.
- Approachable, energetic, and able to work under pressure.
- Good understanding of the company.
- Good level of computer literacy, more specifically of the Office package.
Benefits
- Competitive remuneration package.
- Comprehensive training.
- Professional and personal development – Evolution is in a hyper-growth phase and offers multiple career opportunities for high-performing and ambitious talent.
- Dynamic working environment.
- Unique opportunity to gain extensive experience.
- Wide exposure to business.
- A friendly working environment.
- Salary starting from 7.80 EUR per hour + bonus + M&W.
About Evolution
Evolution AB is a Swedish company and the world's leading developer and supplier of live casino solutions for online gaming operators. Founded in 2006 and headquartered in Stockholm, it produces live dealer games - including roulette, blackjack and a range of game shows - streamed from studios across Europe, the Americas and Asia. Through the acquisitions of NetEnt, Red Tiger, Big Time Gaming and others, the group is also a major online slots provider. Listed on Nasdaq Stockholm, Evolution employs more than 20,000 people worldwide.
