VIP Account Manager
FanDuel Group is looking to expand its VIP department for our online casino, online sportsbook. We are looking to recruit a VIP Account Manager to help coordinate our relationships with our VIP customers in the Alberta market ( Edmonton, Calgary, or Greater Alberta) . As a VIP Key Account Manager, you will report to our Director of VIP for Canada and manage a VIP program which caters to high value customers for our Sportsbook and casino products. Your role is to drive KPI’s by enhancing engagement, satisfaction, and loyalty for the business. This includes creation, execution, promotions, events and budget management. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
- Plan and drive multiple campaigns, while maintaining end-to-end accountability for partner & VIP satisfaction and overall delivery excellence
- Commercially focused to ensure priorities are driven based on ROI and Strategic Value
- Liaise with various departments to ensure optimum VIP Player journeys and processes
- Work closely with VIP Director, Marketing and Commercial Teams to create, track and report on monthly and quarterly execution plans
- Regular meetings with internal VIP Operations Teams and Stakeholders to drive new launches and projects
- Deliver against company responsible gaming protocols
- Develop and track budgets with VIP Team to ensure fair use of player entertainment budgets for retail
- Establish, monitor and report on goals and KPIs
- Champions a book of business with consistent and meaningful outreach
- Monitor and report on competitive activities to ensure the VIP retail rewards program is proactively and positively perceived verses competitor activity
- Provide recommendations for new VIP rewards and implement new program features
- Minimum 2 years of experience in high end customer service field preferred
- Excellent verbal and written communication skills
- Business to Customer Sales experience preferred
- Experience with and a solid understanding of data analytics; able to identify and recognize trend
- Knowledge of online gaming industry essential
- Passionate about providing top level service
- Confident and people focused personality
- Strives to meet targets and deadlines
- Excellent organizational and planning skills
- Understanding of Marketing processes preferred
- Willing and able to work non-traditional business hours
- Travel for this role is expected approximately 25% of the time
- extended medical, vision, and dental coverage
- life insurance
- disability insurance
- a retirement program with employer contributions
- short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
- 12 holidays and two (2) floating holidays
- paid sick time in accordance with applicable Canadian law
FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the North America, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Stardust Casino and TVG. The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
