Customer Service Representative
Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.
Perfect for those who aim to:
- Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;
- Collaborate with other colleagues to improve customer service;
- Identify customer's needs, clarify information, research every issue and provide solutions;
- Follow internal procedures and guidelines to ensure consistent and high-quality support.
Experience you’ll need to bring:
- Intermediate level of English (written and spoken);
- Fluent Spanish speaker;
- Previous experience with customer support;
- Experience handling live chat and email interactions.
It's a perfect match if you have those personal features:
- Excellent organizational skills and ability to prioritize in order to meet deadlines;
- Excellent team player skills with strong communication skills;
- Ability to work in a fast-paced environment and under pressure;
- Problem-solving skills.
Our clients offer competitive benefits to support your professional and personal growth, including:
- Health & Wellness Focus;
- Global Medical Coverage;
- Growth Opportunities;
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
- Performance-Driven Rewards;
- Dynamic Work Environment.
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.