Customer Support Representative
This role is for a Customer Support Representative at Growe, a business advisory and services group in iGaming and Entertainment. The position involves assisting customers with difficulties they encounter, providing the best customer experience in Spanish, and collaborating with colleagues to enhance customer service. The role requires identifying customer needs, clarifying information, researching issues, and providing solutions while adhering to internal procedures for consistent, high-quality support.
- Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish
- Collaborate with other colleagues to improve customer service
- Identify customers' needs, clarify information, research every issue and provide solutions
- Follow internal procedures and guidelines to ensure consistent and high-quality support
- Intermediate level of English (written and spoken)
- Fluent Spanish speaker
- Previous experience with customer support is not mandatory, but will be considered a plus
- Experience handling live chat and email interactions will be considered an advantage
- Excellent organizational skills and ability to prioritize in order to meet deadlines
- Excellent teamwork skills with strong communication skills
- Ability to work in a fast-paced environment and under pressure
- Problem-solving skills
- Health & Wellness Focus
- Growth Opportunities
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.