Junior Payments Monitoring Specialist
This role is for a Junior Payments Monitoring Specialist who will be responsible for monitoring real-time payment traffic and ensuring the quality of cashier setups. The position requires attention to detail and the ability to work in a shift mode, including night shifts. The specialist will play a key role in managing payment flows and communicating critical changes.
- Monitor real-time payment traffic in shift mode (including night shift), handling emergency alerts
- Reroute traffic fast and accurately according to instructions and the current state of payment providers
- Control the quality of cashier setup across regions
- Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve the issue
- Document changes on the payment provider's side and internal distribution (cashier, including buttons order, providers distribution, on\off, payment flows, etc.)
- Deep into the current payment flows, methods, existing monitoring, providers' prioritization, etc.
- Announce critical changes in payment flow, closed shift report
- Experience at the same position or in Fintech\PSP (or candidates without experience but with a desire to learn quickly)
- English at an Intermediate level
- Advanced Excel and other MS Office software user
- Understanding of online payments technical integrations, funnels, flows
- Experience in written and oral communication with foreign customers or partners
- Understanding of payment and transactional systems and services
- Experience in working with Grafana and Tableau is a plus
- Attention to details
- High level of communication skills
- Multitasking, quick task execution
- Good team player
- Ability to perform own activity without supervision
- Ability to communicate with partners independently
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.