Payment Operation Specialist
Handle daily, weekly, and monthly monitoring of billing KPIs within the assigned market, including balance, approval rate, conversion rate, average transaction value, abandoned transactions, timeouts, processing time, and payment distribution.
Identify drops and anomalies, escalate issues to payment providers and internal teams, and follow through on feedback, ETAs, and fix statuses.
Investigate anomalies in transaction processing, key metrics, and technical changes on both partner and product sides, with a focus on improving core KPIs.
Communicate critical cashier and payment-related changes to relevant internal teams.
Perform payment testing independently and together with local teams to ensure stable processing across markets.
Prepare and present payment data, insights, and analysis during internal meetings.
2+ years of experience in payment operations or billing operations roles (e.g. Billing Specialist, Payment Operations Specialist, Payments Analyst).
Confident working with numbers and transactional data, including basic financial calculations and percentage metrics.
Solid understanding of online payment flows and payment funnels at an operational level.
Experience in written communication in English with PSPs, payment partners, or merchants.
Good understanding of payment systems, provider roles, and incident handling logic (drops, degradations, volume changes).
Experience with Tableau, Grafana, or other BI and monitoring tools is a plus; Power BI or similar tools are acceptable.
You are structured, punctual, and reliable in day to day operational work.
You are comfortable with routine monitoring, follow ups, and escalations.
You take ownership of issues until they are fully resolved, not just reported.
You communicate clearly and calmly with internal teams and external payment partners.
You stay composed during incidents, volume fluctuations, or provider related issues.
You are disciplined and execution focused, with strong follow through.
Health & Wellness Focus
Global Medical Coverage
Growth Opportunities
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
Performance-Driven Rewards
Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.