QA officer Customer Support

Description

Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers; Be meticulous in identifying mistakes, areas of improvement, as well as underlining positive aspects when checking the Chats/Emails/Calls; Provide detailed and structural feedback on the VIP CS/AM Agents' performance; Be able to express your point of view to those you evaluate clearly; Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents; Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents; Inform the Management about the cases requiring urgent attention; Share your ideas/suggestions on improving the current processes of communication with VIP users; Perform tasks that are sometimes repetitive yet involve elements of creativity.

Requirements

1+ years of experience in Customer Support/Account Management departments; English proficiency at an Upper-Intermediate level or higher; Experience with the customer communications tools (ideally, Intercom and Unitalk); Proficient knowledge of customer service, standard practices, and procedures; Experience in Gambling/Betting and/or advanced level of sports knowledge - would be a plus.

We appreciate if you have those personal features:

Thoroughness, attention to detail; Strong communication skills; Self-organization and proactiveness; Problem-solving skills.

Benefits

Health & Wellness Focus; Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment.

About Growe

Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.

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