Support Team Lead
Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Apply, and let your growth journey begin.
- Lead and coordinate a team of L1 support engineers in a 24/7 shift model
- Ensure high-quality support operations and SLA compliance
- Act as a key escalation point for critical incidents
- Improve incident management processes and workflows
- Drive operational excellence and continuous improvement
- Collaborate with L2/L3, SRE, and DevOps teams
- Build a strong, accountable, and high-performing support team
- 3+ years of experience in Technical Support, Service Desk, or NOC environments
- 1+ year of experience in a Team Lead or Senior Support role
- Experience managing 24/7 support operations and shift-based teams
- Strong experience with Jira or similar ticketing systems
- Experience with monitoring tools (e.g., Grafana or similar)
- Strong incident management and escalation handling experience
- Experience monitoring SLAs, queues, and incident backlogs
- Experience coordinating escalations to L2/L3 support teams
- Basic understanding of log analysis tools
- Basic SQL knowledge
- Strong communication skills
- Leadership and team management abilities
- High sense of ownership and accountability
- Strong organizational and prioritization skills
- Ability to work in a fast-paced environment
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.