Team Leader (Food and Beverage)
Ensuring superior customer service and customer experience. Working closely with Food and Beverage Branch Manager to enquire about customer experience and areas of improvement to ensure that Food and Beverage experience attracts and retains customers/punters. Any other ad hoc duties that might be required.
- Ensuring internal Food and Beverage processes are followed.
- Ensuring that the Food and Beverage Department is adequately staffed for the shift.
- Responsible for managing the Food and Beverage staff during the shift.
- Ensuring internal Food and Beverage stock management processes are followed.
- Responsible for requesting front of house stock (Kitchen stock, bar stock, etc.)
- Manage and account for Food and Beverage inventory such as cutlery and crockery.
- Ensuring accurate front of house stock reconciliations after each shift in order account for all front of house stock.
- Ensuring that the GAAP/POS system is always up and running during operational hours.
- Managing Food and Beverage resources during the shift.
- Observing and evaluating staff and work procedures to ensure quality standards service.
- Submitting stock requisitions to the Storeman to request front of house stock.
- Conducting a stock count after the shift and completing a stock reconciliation in order to report on and account for variances.
- Ensuring that all wastages and breakages during shift are disclosed and accounted for.
- Ensuring staff meal purchases are being recorded and checking up on issuing to verify the content and quantity.
- Ensuring cash management processes are followed.
- Ensuring shortages are addressed and recovered.
- Rostering of staff taking into account busy periods, events, operating hours to ensure that the Food and Beverage shift is sufficiently staffed and able to meet operational requirements.
- Management of staff in terms of conduct, discipline and performance.
- Complete disciplinary actions/poor performance process when required.
- Ensuring timeous submission of daily, weekly, monthly Food and Beverage reports.
- Conduct a meeting before the shift starts to direct the team and provide them with daily briefing.
- Time management of Waitrons/bartenders.
- 1 – 2 years’ experience in a supervisory role within the Hospitality/Food and Beverage industry
- 1 – 2 years’ experience in stock control.
- Use of the GAAP system.
- Valid Driver’s License (Advantageous).
Hollywoodbets is a South African sports betting and online gaming company, founded in Durban in 2000 where it opened its first betting branch. It has grown into one of South Africa's largest bookmakers, offering sports betting, online casino and numbers games across a large retail branch network and digital channels. Headquartered in Durban, the company has expanded internationally into the United Kingdom, Ireland and Mozambique. Hollywoodbets is also well known as the title sponsor of the Hollywoodbets Durban July horse race.
