Field Service Technician (Casino/Gaming)
We are seeking a Field Service Technician to support our gaming and loyalty equipment at Winstar Casino and surrounding locations. In this role, you’ll be the face of service-troubleshooting, maintaining, and optimizing equipment while delivering a strong customer experience. You’ll primarily be based at Winstar, with occasional travel within a 40-mile radius (Gainesville, TX to Ardmore, OK).
- Provide technical support for gaming, fintech, and loyalty equipment, ensuring optimal performance
- Troubleshoot and resolve hardware, software, and system issues, including root cause analysis
- Perform preventative maintenance and assist with installations and site surveys
- Serve as the primary customer contact for service-related issues, delivering a high level of customer satisfaction
- Maintain accurate inventory of parts and complete service reporting in a timely manner
- Support team members and assist at other locations as needed
- Travel within the assigned service area and occasionally beyond as business needs require
- High school diploma or GED required; technical or vocational training preferred
- 1+ years of technician or field service experience in a customer-facing role
- Basic understanding of hardware, software, and networking concepts
- Strong troubleshooting and problem-solving skills
- Comfortable working onsite, using tools, and being on your feet for extended periods
- Ability to lift up to 50 lbs and work in a dynamic, fast-paced environment
- Valid driver’s license and willingness to travel locally
- Discretionary bonus opportunities
- Comprehensive health, dental, and vision coverage
- Paid time off and wellness programs
- Tuition reimbursement
- 401(k) with company contributions
- Additional benefits including disability coverage and identity protection
International Game Technology (IGT) is a global gaming company best known for designing and manufacturing slot machines, casino systems and digital gaming content. Founded in 1975 and long headquartered in Las Vegas, with major operations in Rome and Providence, it has been one of the largest gaming-machine and lottery suppliers in the world. In 2025 the group's lottery business was renamed Brightstar Lottery, while IGT's gaming and digital division was acquired by Apollo Global Management and combined with Everi, continuing to trade under the IGT brand. The company supplies land-based and online casino games to operators across the globe.
