Customer Service Agent - Romanian Speaker
As a FDJ UNITED Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 9 brands worldwide. You'll have the opportunity to engage with our customers from all over the world, assisting them with their inquiries and ensure their satisfaction by offering our customers the best gambling experience ever! Whether through live chat, email, or other digital platforms, you'll play a crucial role in building and maintaining positive customer relationships. The role requires patience, empathy, and excellent problem-solving skills, as well as the ability to remain calm and professional in challenging situations. If you're a tech-savvy, customer-oriented individual, with excellent communication skills and a passion for providing top-notch service, then this online customer service vacancy could be the perfect fit for you. This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment. Please note that we do not offer visa sponsorship for this position.
- Deliver Romanian and English language customer support across LiveChat, email and telephone
- Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations
- Guide players through the website &/or Mobile App platform assisting them in using our services and products
- Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
- Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
- Speak on behalf of customers by providing useful feedback on their experiences
- Support your colleagues and contribute to a great team atmosphere
- Fluency in Romanian and English, both spoken and written is essential
- Responsible, and reliable team player
- Experience of complex problem solving
- Ability to multi-task in a fast-paced environment
- Good understanding of basic internet and technical concepts
- €500 per year Well-being allowance
- 24 days holiday (+ public holidays)
- Subsidised meals
- Flexible Hybrid working (Office/home)
- 6 weeks fully remote working
- Anniversary awards
- Private Health Insurance
- Dedicated Career Development Plan
- Friendly Atmosphere in a fantastic office
- Well-being allowance
- Learning and development opportunities
- Inclusion networks
- Charity days
- Long service awards
- Social events and activites
- Private medical insurance
- Life assurance and income protection
- Employee Assistance Programme
- Pension
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.
