Payments and Fraud Analyst
The primary role of the Payments Team is to manage the Payment flows across our Sportsbook platform. The Payments Analyst role will involve reviewing and monitoring deposit and withdrawal transactions, investigating suspicious payment activities, and handling chargeback cases to mitigate risk and protect revenue losses to the business. Additionally, you will be responsible for handling internal escalations from other departments, such as Customer Support, Player Protection, Player Engagement and AML. You will also escalate payment-related incidents - such as deposit or withdrawal issues, PSP (Payment Service Provider) disruptions, and in-house functionality concerns to the technical team for resolution. The role requires a high level of attention to detail, strong decision-making, and an ability to manage workload effectively and in a timely manner.
- Reviewing and monitoring deposit and withdrawal transactions.
- Identifying suspicious activity using fraud monitoring tools, in-house solutions, and other systems.
- Performing initial investigations and taking immediate corrective action to mitigate losses to the business.
- Completing a variety of account and payment administration tasks related to these issues.
- Answer reconciliation emails from Finance Team with the view of ensuring users get a first-class service.
- Handling chargeback administration and case management on a regular basis.
- Ability to manage workload effectively and in a timely manner. (required)
- Good communication skills, both written and spoken, and good command of English (fluent). (required)
- At least 1–2 years of experience in Customer Support, Payments, AML, or other customer-facing departments within the iGaming sector. (required)
- High level of attention to detail and absolutely trustworthy. (required)
- Highly motivated and willing to learn and develop skills. (required)
- Team player and self-starter who is able to work on own initiative. (required)
- Excellent analytical skills. (required)
- Proficient in the use of standard IT packages (especially Excel). (required)
- Company Performance bonus
- Hybrid working for all staff with flexible working opportunities
- Private Healthcare scheme + Employee Enhanced Assistance
- Enhanced Family Leave – Maternity & Adoption Leave: up to 6 months at full pay and 6 months at half pay.
Paternity leave: up to 4 weeks at full pay
- Subsidised gym membership
- Life Assurance (x3 salary)
- Frequent team events and social dinners that promote team bonding and a strong sense of community.
LiveScore Group is a sports media and betting company, home to the LiveScore, LiveScore Bet and Virgin Bet brands. Its flagship LiveScore product delivers real-time scores and free live streams to a large global audience, while LiveScore Bet and Virgin Bet provide online sports betting and gaming. Headquartered in London, the privately owned group operates internationally, with offices in Stoke, Galway, Vienna, Gibraltar, Lagos, Malta and Cape Town. It combines media reach with regulated betting products across the UK and other markets.
