Player Protection Specialist
The main role of the Player Protection Specialist is to review members' accounts and activities for signs of harm and concern, carry out appropriate risk management for members and liaise directly with members showing a high level of concern to carry out interventions. We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!
- You will play a central role in identifying potential risks and markers of harm to our members that have triggered internal controls; reviewing affordability; and making risk-based decisions to act when you see evidence of harm and behaviour change.
- Ability to apply player protection policies and procedures to make a reliable judgement about how, why, and when to interact, and to document this accurately.
- Handling incoming and outgoing contacts with members, dealing with enquiries about safer gambling by phone, email and occasionally live chat.
- Effective resolution of customer complaints in line with our complaint’s procedure.
- Acting as a subject matter expert in the field of safer gambling.
- Strong passion for supporting members who demonstrate signs of gambling related harm, including vulnerable members.
- Efficiently navigate and manage our back-office tools and alerts to complete a variety of safer gambling checks in an effective manner and enable a smooth customer journey.
- Keeping accurate records of your observations, member interactions, and actions; using your judgement for when follow-up contact would be most effective.
- Embrace the team's goals while working on your personal goals.
- Robust investigative, risk analysis, assessment, and decision-making skills (required)
- Strong organisational and prioritisation skills (required)
- Ability to switch tasks when required and meet a tight deadline and to remain calm under pressure (required)
- Effective communication skills, both written and spoken (required)
- Ability to remain calm, empathetic and make decisions in stressful situations (required)
- You enjoy working in a fast-paced and demanding environment (required)
- Willing to work with people at all levels and in all functions, independently and as part of a larger team (required)
- You are self-organising and ensure that your attention to detail and accuracy of work is constant (required)
- Company Performance bonus
- Hybrid working for all staff with flexible working opportunities
- Private Healthcare scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay.
Paternity leave: up to 4 weeks at full pay
- Subsidised gym membership
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Daily snacks, quality coffee, soft drinks and regular socials
LiveScore Group is a sports media and betting company, home to the LiveScore, LiveScore Bet and Virgin Bet brands. Its flagship LiveScore product delivers real-time scores and free live streams to a large global audience, while LiveScore Bet and Virgin Bet provide online sports betting and gaming. Headquartered in London, the privately owned group operates internationally, with offices in Stoke, Galway, Vienna, Gibraltar, Lagos, Malta and Cape Town. It combines media reach with regulated betting products across the UK and other markets.
