Junior Trading Support Agent
As a Trading Support Agent, you will be responsible for settling markets for live and completed sports events in real-time, based on the game's progress. This role requires quick decision-making and a strong understanding of betting markets to deliver timely and effective solutions.
- Settle markets for live and completed events, including a variety of sports
- Respond promptly to customer support agents’ queries through our communication channels
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Stay informed about current promotions on our page to ensure markets are settled on time, in accordance with their regulations.
- Solid knowledge of Sports and Betting is mandatory (required)
- Excellent communication, organizational, and problem-solving abilities (required)
- Knowledge of Sportsbook regulations and promotions (required)
- Strong computer skills with advanced MS Excel skills (required)
- Possess a can-do attitude and be a team player (required)
- Flexibility to work on a 24/7 shift rotation (required)
- Ability to multi-task and set priorities (required)
- Attractive salary and bonus scheme
- Group health & medical insurance package
- All the tools you need for your role
- Focused career development, performance management, and training opportunities
- A welcoming, international, and multicultural team
- Exciting events, sports, and team-building activities
Novibet is an established GameTech company operating across Europe (Greece, Ireland, Cyprus and Finland), the Americas (Brazil, Mexico, Chile and Ecuador) and New Zealand. Founded in 2010, it provides online sports betting and gaming entertainment to a growing international customer base. The company runs its own proprietary betting platform, which it continually develops to keep pace with industry trends. Novibet employs more than 1,000 people, with tech hubs in Greece and Malta, and is headquartered in San Gwann, Malta.
