VIP Lead
In this role at Super Technologies, you’ll be at the heart of our most valued customer relationships, delivering a premium and highly personalized experience to our VIP clients. You’ll combine exceptional communication skills with a proactive, detail-driven approach to anticipate client needs and exceed expectations at every touchpoint. Working closely across internal teams, you’ll ensure seamless service, swift issue resolution, and long-term client loyalty. This is a dynamic, fast-paced position where your ability to prioritize, analyze client behavior, and build meaningful connections will truly shine.
- Develop and execute a data-driven, relationship-focused VIP strategy to maximise customer value, retention, and long-term loyalty.
- Ensure that high-value customers receive a premium, personalised and compliant experience across all touchpoints.
- Work closely with CRM, Commercial, Product and Marketing teams to align offers, campaigns and experiences for VIP players.
- Deploy VIP incentives and rewards profitably through structured planning, monitoring and optimization.
- Develop tailored account plans for key VIP customers based on player profile, preferences and value.
- Ensure full compliance with responsible gaming, AML and local regulations for all VIP activities.
- Represent the VIP function internally, ensuring transparency, alignment and data-backed decision-making.
- Organizing and coordinating client-facing events, meetings, and other engagement initiatives.
- Minimum 2–3 years of experience working with key clients (B2B and/or B2C) and strong confidence in this area.
- Experience in planning and delivering meetings and events aimed directly at clients.
- Willingness to work flexible hours (including weekends) and undertake multi-day business trips, including international travel.
- A genuine passion for sport and an active lifestyle, with the ability to inspire others and use it to build client relationships.
- Exceptional composure and professionalism, with the ability to maintain class and courtesy even in face-to-face interactions with the most demanding clients.
- Native Polish speaker with a good command of English (at least basic/communicative level).
- Excellent written communication skills, strong negotiation abilities, and a talent for building lasting relationships with diverse partners.
- Open, empathetic, and enthusiastic attitude, combined with a proactive approach to tasks.
- Ability to work independently to achieve results while maintaining strong collaboration and alignment with the team.
Superbet, which operates under the Super Technologies banner, is a multinational sports betting and gaming group founded in 2008 in Romania by Sacha Dragic. Headquartered in Bucharest, it began with retail betting shops and has grown into one of the leading omni-channel betting operators in Central and Eastern Europe, with a strong focus on digital products. The group employs more than 5,000 people and operates across around a dozen European markets as well as Brazil. Its offices span Romania, Poland, Serbia, the UK, the Netherlands, Belgium, Spain, Croatia, Brazil, Malta and Gibraltar.
