Workday HCM Analyst
We are searching for a motivated and detail-oriented Workday HCM Analyst to join our HR Technology team. This role is a fantastic entry point for someone looking to build a career in HRIS, focusing on the "engine" of our HR department: Workday Core HCM and our employee support ecosystem. As a Workday Analyst, you will be responsible for maintaining the integrity of our people's data and ensuring that our core HR processes run seamlessly. Additionally, you will play a key role in supporting Workday Help, ensuring our employees have the right resources and support channels at their fingertips.
- Maintain and update supervisory organizations, cost centers, and location hierarchies.
- Assist in the administration of core business processes, including hires, job changes, promotions, and terminations.
- Act as the guardian of our "source of truth," performing regular audits on worker records, job profiles, and organizational structures to ensure data accuracy.
- Assist in the setup and maintenance of Workday Help, including the configuration of case types and routing rules for employee inquiries.
- Support the creation and maintenance of the internal Knowledge Base, ensuring articles are up-to-date and easily accessible to employees.
- Monitor ticket trends within Workday Help to identify common pain points and suggest system improvements.
- Serve as the first line of defense for user inquiries, helping employees and managers navigate Workday tasks and resolving basic access or process issues.
- Develop and maintain basic custom reports to provide HR stakeholders with actionable data.
- Participate in the testing of Workday’s bi-annual feature releases, identifying how new HCM and Help functionality can benefit the organization.
- 1–2 years of experience in an HR, IT, or Data Analytics environment.
- Previous exposure to Workday is highly advantageous.
- A strong interest in HR technology and the ability to quickly learn complex software configurations.
- Familiarity with or a strong desire to learn Workday Help or similar HR ticketing/case management systems.
- Clear verbal and written English skills; ability to write "employee-facing" content for knowledge base articles.
- A methodical approach to troubleshooting with a high degree of attention to detail.
Superbet, which operates under the Super Technologies banner, is a multinational sports betting and gaming group founded in 2008 in Romania by Sacha Dragic. Headquartered in Bucharest, it began with retail betting shops and has grown into one of the leading omni-channel betting operators in Central and Eastern Europe, with a strong focus on digital products. The group employs more than 5,000 people and operates across around a dozen European markets as well as Brazil. Its offices span Romania, Poland, Serbia, the UK, the Netherlands, Belgium, Spain, Croatia, Brazil, Malta and Gibraltar.
