Customer Support Agent
Description
As a Customer Support Agent, you’ll be the first point of contact for our players and customers. You’ll handle a high volume of inbound calls and messages, ensuring everyone receives clear, friendly, and professional support across all communication channels. The role is shift-based, including nights, with an additional allowance for overnight work.
Responsibilities
- Respond to customer queries via phone, email, and live chat
- Handle large call volumes efficiently while maintaining quality communication
- Troubleshoot account or platform issues and guide users through solutions
- Escalate complex cases to relevant departments when needed
- Ensure a consistently high level of service and professionalism
Requirements
- Previous customer support or contact centre experience preferred
- Excellent spoken and written English; additional languages are an advantage
- Strong communication, patience, and problem-solving skills
- Ability to work flexibly in a shift environment (including nights and weekends)
- A positive attitude and desire to be part of a growing, fast-paced team
Benefits
- A key role within a fast-moving iGaming brand backed by an established group
- Open, creative environment with the autonomy to experiment and innovate
- Clear opportunities to grow as the company scales
- Competitive salary package and growth opportunities within the Traffic Label Group network
- Flexible working hours built on trust and autonomy, supporting a healthy work-life balance
- Option to work remotely at times during the year, in line with company policy
- Regular team events, outings, and celebrations
- Collaborative culture that values input from across teams
About Traffic Label
Traffic Label is an online affiliate marketing business that has operated across all major digital marketing channels since 2006. It builds and runs content and comparison websites that acquire customers for iGaming and other operators. Its portfolio includes brands such as Onlinebingo.co.uk and 1CS.com. Traffic Label is headquartered in St Albans, England.