Senior Account Manager
We are seeking a Senior Account Manager to join our Gaming & Financial Services Account Management team, focused on the UK market. This is a high-impact role responsible for managing and growing a portfolio of key strategic accounts. You will act as a trusted partner to our clients, delivering best-in-class relationship management while identifying opportunities to expand revenue, increase product adoption, and deepen long-term partnerships. This role requires a strong commercial mindset, excellent stakeholder management skills, and a deep understanding of payments, fintech, or regulated industries such as gaming and financial services.
- Own and develop senior-level relationships across a portfolio of key UK-based Gaming and FS clients
- Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction
- Build trusted advisor relationships with key stakeholders, including C-level executives
- Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases)
- Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy
- Negotiate commercial agreements and renewals to maximize long-term value
- Drive adoption of Trustly products and features to increase client performance and ROI
- Monitor account performance, providing insights and recommendations based on data and market trends
- Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs
- Maintain a strong understanding of the UK and EU gaming and financial services landscape, including payments and regulatory developments
- Provide strategic input to clients on industry trends and innovation opportunities
- Represent Trustly at industry events
- Strong experience (typically 3+ years) in account management, client success, or commercial roles within payments, gaming, and/or financial services
- Proven track record of managing and growing enterprise or strategic accounts
- Strong commercial acumen with experience in revenue growth and contract negotiations
- Excellent stakeholder management skills, with the ability to influence at senior levels
- Good understanding of payments, open banking, or A2A ecosystems
- Experience working with Gaming and/or Financial Services clients is highly desirable
- Familiarity with UK market dynamics and regulatory environment is a plus
- Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal
- Very good communicator and have the ability to explain complex topics in a clear and understandable way
- Humble with a strong business acumen
- Take great pride in your work and strive for excellence with drive
- Ownership mentality and accountability
- Consider yourself great with numbers, analytical and able to use logic and problem-solving skills to find the relevant solutions
- 20 to 30 days of holiday to support a healthy work-life balance
- Monthly team outing allowance to enjoy social events with your colleagues
- Parental leave top-up additional support for new parents
- On-site perks to make your workday smoother
- Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best
- PLUS additional benefits designed to enhance your work-life experience!
Trustly is a Swedish fintech company specialising in account-to-account (open banking) payments, letting consumers pay directly from their bank accounts without cards. Founded in 2008 and headquartered in Stockholm, it connects merchants - including many online gambling operators - to thousands of banks across Europe and North America. The company processes billions of euros in payments annually and is a widely used deposit and withdrawal method in the iGaming industry. Trustly employs more than 1,000 people across offices in Europe and the Americas.
