Senior Engagement Manager
This is an individual contributor role, and as an Engagement Manager at Trustly, you will be at a strategic and results-driven role owning the end-to-end integration lifecycle for partners and merchants. This role serves as the primary external project management leader, driving the successful rollout of new programs by bridging external needs and timelines with internal product availability.
- Enterprise Project Leadership: Lead complex, high-stakes integrations for Tier-1 enterprise partners. Manage multi-stream projects involving custom features, heavy regulatory requirements, and bespoke operational workflows.
- Strategic Consultation: Act as a trusted advisor on Open Banking strategy. Consult merchants not just on how to integrate, but on how to optimize their payment flows for maximum conversion in a real-time payments landscape.
- Process Architecture: Identify gaps in the current integration portfolio assets and policies. Create and refine "best practice" playbooks that the wider team can adopt to improve efficiency.
- Cross-Functional Leadership: Lead operational rehearsals and orchestrate alignment across Product, Risk, Legal, and Support for large-scale launches.
- Mentorship: Mentor Junior and Mid-level Engagement Managers, providing guidance on project management techniques and challenging client negotiations.
- Feedback Loop: Synthesize market feedback from enterprise clients to provide high-level strategic input to the Product and Engineering roadmaps.
- Solid experience in technical program/project management, specifically handling Enterprise/Strategic accounts.
- Advanced PM Skills: PMP or Agile certification is a plus.
- Demonstrated ability to manage conflicting stakeholder needs in complex matrix environments.
- Technical Expertise: Strong experience managing Web Services API integrations; comfortable discussing technical architecture with CTOs and Engineering Leads.
- Fintech Expert: Deep knowledge of the payments ecosystem (Open Banking, ACH, RTP) is required.
- Problem Solving: Proven track record of turning "red" (at-risk) projects into successful launches through negotiation and creative problem solving.
- Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
- Life insurance with differentiated coverage;
- Meal voucher and supermarket voucher;
- Home Office Allowance;
- Wellhub - Platform that gives access to spaces for physical activities and online classes;
- Trustly Club - Discount at educational institutions and partner stores;
- English Program - Online group classes with a private teacher;
- Extended maternity and paternity leave;
- Birthday Off;
- Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
- Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
- Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!
Trustly is a Swedish fintech company specialising in account-to-account (open banking) payments, letting consumers pay directly from their bank accounts without cards. Founded in 2008 and headquartered in Stockholm, it connects merchants - including many online gambling operators - to thousands of banks across Europe and North America. The company processes billions of euros in payments annually and is a widely used deposit and withdrawal method in the iGaming industry. Trustly employs more than 1,000 people across offices in Europe and the Americas.
