Gaming Operations Delivery Manager
We are seeking a Gaming Operations Delivery Manager to play a key role in ensuring the consistent, efficient, and high-quality delivery of gaming campaigns across our platforms. The role sits at the centre of Marketing Operations, Product Marketing, and Propositions, acting as the operational bridge that translates strategy into dependable execution. You will be responsible for end-to-end operational execution of campaigns, driving adherence to robust procedures and continuously simplifying and improving processes. This is a highly collaborative role that requires strong stakeholder management, attention to detail, and the ability to prioritise effectively in a fast-paced environment. Play a pivotal role in shaping and scaling gaming operations. Work with well-defined, robust operational procedures, with opportunities to improve and evolve them. Be part of a collaborative, ambitious team focused on delivering high-quality customer experiences.
- Partner closely with the Marketing Operations team in Hyderabad to streamline workflows where appropriate while maintaining high standards.
- Ensure all gaming campaigns are configured accurately and delivered on time.
- Own and enforce operational processes, with a strong focus on testing, quality assurance, and risk mitigation.
- Serve as a key point of contact for operational execution, ensuring clarity, consistency, and accountability.
- Support effective workload prioritisation, balancing speed, quality, and business impact.
- Ensure full adherence to documented Strong Operational Procedures, identifying opportunities to enhance, streamline, or scale them.
- Proactively identify operational bottlenecks and address issues before they impact delivery.
- Build strong, trusted relationships with the Propositions team to ensure the Operations and CMS teams receive clear, complete, and timely information.
- Reduce friction in workflows by improving communication, handovers, and expectations across teams.
- Work closely with Product Marketing to ensure operational capability aligns with campaign ambition and roadmap requirements.
- Champion operational excellence, quality, and accountability across all gaming operations.
- Provide guidance and operational leadership to ensure best practices are consistently followed.
- Support change initiatives and new ways of working as the business and product offering evolve.
- Proven experience in operations, campaign delivery, or gaming/marketing operations, ideally within a regulated or fast-paced digital environment. (required)
- Strong understanding of campaign setup, CMS processes, testing, and QA. (required)
- Demonstrated ability to simplify complex processes without compromising control or quality. (required)
- Excellent stakeholder management skills, with experience working across Marketing, Product, and Proposition teams. (required)
- Highly organised, detail-oriented, and comfortable managing competing priorities. (required)
- Confident communicator who can influence, challenge constructively, and build strong working relationships. (required)
- Generous group bonus scheme
- Hybrid working
- Private medical insurance
- Pension scheme – matched to 6%
- Ability to buy and sell holiday
- Discounted Gym Membership
- Free subscription to wellbeing app Unmind
- Additional “It’s Your Game” day off to use at either Christmas or New Year
- Entain & Enhance days – 2 paid days off to focus on your professional or personal development
- Share save scheme
- Recognition from leaders and colleagues can be turned into amazing prizes.
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.
