Learning Experience Lead
The Learning Experience Lead ensures that people experience, adopt, and apply learning across the organisation. This role translates priority skills and learning products into end-to-end journeys that embed development into everyday work and lead measurable capability uplift. It involves designing learning communities and cohort-based capability programmes, such as apprentice communities and apprenticeship programmes, ensuring they are well-supported and connected to pathways, performance, and internal mobility.
- Learn Journey Ownership: Design and improve learning journeys in consideration of agreed priority skills and roles, advocating learning into workflow (not one-off events).
- Orchestrate journeys using the learning product portfolio and promoting platforms.
- Community & Cohort Programme Ownership (incl. Apprenticeships): Lead the strategy, operating rhythm and experience standards for learning communities (e.g., apprentice cohorts, capability networks, practice communities).
- Ensure apprenticeship journeys are integrated with broader capability pathways and in consideration of our needs and internal mobility outcomes.
- Apprenticeship Programme Oversight: Provide oversight, governance and quality assurance for apprenticeship programmes managed by direct reports (planning, comms, cohort operations, provider coordination).
- Adoption & Manager Enablement: Hold accountability for adoption and application in partnership with leaders and People Partners through manager enablement and performance support.
- Shape reinforcement mechanisms (manager prompts, in-role application, community rituals) and adjust when adoption is low.
- Orchestrate delivery of blended experiences and facilitate important moments that require senior credibility.
- Evaluate journeys, communities and cohorts using data and feedback; iterate, scale or redesign to maximise impact.
- 5+ years total experience in L&D / Talent / People Development and Experience (required).
- Expertise in learning experience design, journey orchestration and behaviour change at scale (required).
- Experience moving beyond event-based learning to sustained application through in-role experiences, manager enablement and reinforcement mechanisms (required).
- Experience designing and activating journeys within a digital learning ecosystem (LMS, LXP, skills platforms), ensuring seamless, intuitive learner experiences (required).
- Experience with how platform capabilities, content and workflow integration combine to promote adoption and engagement (required).
- Facilitation capability and credibility with senior partners (required).
- Experience analytics and user insight to improve journeys, engagement and improvement (required).
- Generous group bonus scheme
- 25 days annual leave
- Hybrid working - 2 days in the office
- Private medical insurance
- Pension Scheme - matched to 6%
- Buy and sell holiday
- Free subscription to wellbeing app Unmind
- Entain & Enhance days – 2 paid days off to focus on your professional or personal development
- Sharesave Scheme
Entain is one of the world's largest sports betting and gaming entertainment groups and a FTSE 100 company. Formed when GVC Holdings rebranded as Entain in December 2020, its brands trace their history back to the 1880s and include bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. Through its joint venture with MGM Resorts International, it powers BetMGM in the United States with its proprietary technology. Headquartered in London, Entain employs over 30,000 people with offices across 19 countries.
