Service Operations Specialist
We’re on the lookout for a Service Operations Specialist to join our Technology team here at Sportsbet. This is a hands-on role where you’ll take the lead on incident management across our tech stack. You’ll play a key role in keeping our platforms stable, our systems performing, and our customers having a seamless experience. Working closely with DevOps, Cloud, Platform and business teams, you’ll coordinate incidents end to end, communicate clearly with stakeholders, and drive improvements across monitoring, automation, and service performance.
- Own incident triage through to resolution across multiple systems
- Lead and coordinate major incidents across technical teams
- Communicate clearly with stakeholders during incidents
- Monitor system performance and core customer journeys
- Improve monitoring, alerting and observability capabilities
- Support change, deployment and problem management processes
- Proven experience in incident management or operations roles (required)
- Strong experience managing major incidents in complex environments (required)
- Exposure to Cloud platforms, ideally AWS (preferred)
- Experience with monitoring and observability tools such as CloudWatch or New Relic (required)
- Automation or scripting experience in Python, Bash or PowerShell (required)
- Understanding of ITIL and DevOps practices (required)
- Competitive salary
- Generous performance-based bonus for permanent staff members
- 25 days annual leave
- Hybrid working policy (Monday and Friday from home)
- $1,050 home office allowance for new starters
- Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time
- Progressive return to work benefit for the first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5
- Hack Days
- Access to outstanding career development programs, including expert-led internal training and external learning opportunities (staff allowance for personal development)
- Weekly concierge service including free massages and nail appointments – all onsite in our Melbourne office
- Free breakfast, daily fresh fruit and weekly rotating socials, from Thursday office drinks to fun team events
- End of trip facilities with onsite table tennis and pool tables
- Discounted health insurance
- Free flu jabs yearly
Sportsbet is a leading Australian online wagering operator and part of Flutter Entertainment. It serves more than 2.4 million customers through a customer-first, insight-driven approach, helping Australians engage with racing and sporting events. The company employs more than 1,300 people across Melbourne, Sydney and Darwin, with over half working in technology and data. As a market leader, Sportsbet emphasises corporate and social responsibility, customer safety and high industry standards, and is headquartered in Melbourne.
