Process Associate
IGT is seeking a Process Associate to support People & Culture (P&C) shared services through high-volume HR transaction processing, data management, and operational support activities. This role is responsible for executing standardized processes with a high level of accuracy and efficiency while supporting data integrity, service quality, and operational excellence within a global shared services environment. The Process Associate plays a critical role in ensuring transactions are processed accurately and within established service level expectations. This position requires strong attention to detail, process discipline, and the ability to work effectively in a high-volume, process-driven environment.
- Process HR transactions within SuccessFactors, ensuring accuracy, timeliness, and compliance with established procedures.
- Perform data entry, validation, and quality checks to maintain data integrity and transaction accuracy.
- Execute standardized processes in accordance with documented SOPs and service standards.
- Identify, document, and escalate data discrepancies, transaction errors, or process issues as appropriate.
- Support audit activities, reporting requirements, and data validation efforts.
- Maintain process documentation and assist with updates to SOPs and knowledge resources.
- Collaborate with Employee Services team members on transaction-related activities and workflow execution.
- Utilise HR technology platforms including SuccessFactors, ServiceNow, and Microsoft 365 to support operational activities.
- Support testing activities for system updates, process changes, and operational enhancements.
- Contribute to continuous improvement efforts by identifying opportunities to enhance process efficiency and accuracy.
- 1–3+ years of experience in operations, shared services, HR operations, or data processing environments.
- Experience working in high-volume, process-oriented environments.
- Experience with HR systems, preferably SuccessFactors.
- Strong attention to detail and commitment to data accuracy.
- Experience performing data validation and quality checks.
- Ability to identify and escalate operational issues appropriately.
- Basic analytical and problem-solving skills.
- Proficiency in Microsoft 365 applications; Excel experience preferred.
- Strong organizational and time management skills.
International Game Technology (IGT) is a global gaming company best known for designing and manufacturing slot machines, casino systems and digital gaming content. Founded in 1975 and long headquartered in Las Vegas, with major operations in Rome and Providence, it has been one of the largest gaming-machine and lottery suppliers in the world. In 2025 the group's lottery business was renamed Brightstar Lottery, while IGT's gaming and digital division was acquired by Apollo Global Management and combined with Everi, continuing to trade under the IGT brand. The company supplies land-based and online casino games to operators across the globe.
