PMO CRM
As part of our development, we are looking for our future PMO CRM. You will play a pivotal/coordination role between the FDV operational teams, the Commercial Department's business units, and the commercial transformation project team.
This position offers you the opportunity to have unique cross-functional visibility aligned with strategy and its execution, and a keen understanding of what drives the business. To have a direct and measurable impact on commercial productivity by contributing to the construction of a CRM. To join a close-knit, supportive, and friendly team that promotes agility, exchange, and interactivity, and whose goal is to meet a common objective: to lead relevant transformations to improve the commercial performance of FDJ UNITED.
- Represent the needs of commercial teams in the definition of the target CRM, in alignment with the commercial transformation roadmap.
- Be an expert in commercial business processes and their specificities, and be proactive in ensuring they fit as much as possible within the standard of the chosen CRM.
- Coordinate, mobilize, and synthesize the needs of business units during scoping phases: identify contributors, prepare workshops, draft requirements, prioritize, and participate in the selection of the CRM solution.
- Define and defend the business standards to be integrated into the CRM, ensuring they remain as close as possible to the native capabilities of market solutions.
- Contribute to change management within the Commercial Department: communication, training to foster CRM adoption and business practices related to process evolution, and a continuous improvement approach for the CRM with the teams.
- Participate in all CRM project workstreams and occasionally intervene on other projects related to commercial transformation.
- Graduate of higher education, Bac+5 level (Business School, Engineering School).
- Significant experience of at least 10 years in key positions related to project management and commercial transformation, in a Sales Excellence unit, or Sales/CRM Consulting.
- Excellent knowledge and mastery of commercial teams' business and commercial processes, across the entire commercial chain (prospecting, inside sales, field sales, etc.).
- Comfortable with market CRM concepts and CRM culture (functional/process/data).
- Strong ability to manage strategic transformation projects by combining organizational skills (ability to structure, plan, prioritize, and follow up), leadership, and cross-functional coordination by uniting the various project stakeholders.
- Excellent communication skills that will enable the pedagogical rollout of this project, giving it meaning, within a global transformation context.
- Fixed salary based on experience over 13 months
- Variable part of one month based on objective achievement
- Profit-sharing and incentive bonus (approximately 18%)
- 13th month salary
- Individual bonuses
- Group savings plan
- Parental policy
- Health insurance
- 100 days of remote work per year
- Restaurant card
- Training and support to ensure your employability
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.
