Tencent Cloud - Technical Account Manager (Japan)
Description
As a Technical Account Manager at Tencent Cloud Japan, you will act as a trusted advisor to key enterprise clients, ensuring they maximise the value of Tencent Cloud’s products and solutions. You will leverage your deep technical expertise to address complex customer challenges, optimise business structures, and support the expansion of their operations. This role requires proactive problem-solving, collaboration across teams, and a strong ability to communicate with clients to drive technical improvements and enhance customer satisfaction.
Responsibilities
- Develop a deep understanding of key accounts' business scenarios and align Tencent Cloud solutions to meet their technical and operational needs.
- Provide hands-on technical support for issues related to networks, load balancing, servers, databases, and cloud architecture to ensure seamless operations.
- Maintain close communication with customers, proactively identifying pain points, suggesting product enhancements, and driving continuous improvements in service quality.
- Anticipate and mitigate potential technical problems, offering proactive solutions to enhance system stability and efficiency.
Requirements
- Bachelor’s degree or above in Computer Science or a related field; relevant public cloud certifications preferred.
- 5+ years of experience in public cloud technical roles, with direct client-facing engagement.
- Expertise in Linux systems, TCP/IP networking, DNS, Load Balancing, CDN, and databases, with hands-on troubleshooting experience.
- Strong understanding of security attack and defense, disaster recovery, and high concurrency optimization.
- Knowledge in audio/video technologies, SDK R&D, DevOps, big data, AI, Tencent Cloud Engine (TCE), and Docker is a plus.
- Fluent Japanese (business level) and Chinese Mandarin strongly preferred for effective communication with customers and internal teams.
- Customer-focused, strong problem-solving skills, and a high sense of responsibility to thrive in a fast-paced environment.
Benefits
- Annual salary: Negotiable (salary increases/bonuses available)
- Includes 35 hours of fixed overtime pay per month. Excess hours will be paid separately.
- Working hours: 09:30 ~ 18:30
- Break time: 60 minutes
- Flextime system may apply depending on the position.
- Complete two-day weekend (Saturday and Sunday, public holidays)
- Paid leave: In the first year of employment, granted on a pro-rata basis depending on the month of joining. Up to 22 days based on years of service.
- New Year's holiday (12/30 ~ 1/3)
- Sick leave (paid): 12 days/year (granted separately from paid leave)
- Health insurance
- Employment insurance
- Workers' accident compensation insurance
- Employees' Pension Insurance
- Group comprehensive term life insurance (GTL)
- Business accident security comprehensive insurance (GPA)
- Group long-term disability income protection insurance (GLTD)
- Overseas travel insurance
- Commuting allowance (full commuter pass reimbursement)
- Communication allowance (up to 10,000 yen/month)
- Self-development allowance (up to 20,000 yen/month)
- Overtime/late-night meal allowance (up to 1,200 yen/day)
- Regular health check-up allowance (up to 75,000 yen once a year)
- Free drink corner
- Gift cards (provided twice a year for Obon and New Year, 20,000 yen/instance)
- Employee Assistance Program (EAP)
- Bereavement and congratulatory money
- Long-service award/leave
