Immense
Videoslots is an online casino operator founded in 2011 and now part of the Immense Group. It offers one of the industry's largest game libraries, with more than 13,000 casino games. The company operates in regulated markets and is known for its broad games portfolio and player tools. Videoslots is headquartered in Pieta, Malta.
Junior Customer Service Agent
The Junior Customer Service Agent will be the first point of contact for players, providing support via live chat, email, and phone. This role focuses on delivering exceptional player experiences by offering timely and professional solutions, addressing player difficulties, and explaining products and policies. The position also requires understanding and supporting Safer Gambling initiatives and AML regulations.
Safer Gambling Analyst (Finnish Speaking)
The Safer Gambling Analyst role is for a Finnish speaker who will be responsible for safeguarding players and the business. You will liaise with players to ensure a Safer Gambling experience and continuously improve the Safer Gambling operation. This role requires analytical thinking and attention to detail.
Finance Accountant
The Finance Accountant will support the finance team by managing monthly accounts, reconciliations, and complex accounting transactions. This role involves collaborating across departments to ensure financial accuracy and assisting with statutory reporting and audits. It is an ideal position for a detail-oriented professional looking to work in a fast-paced environment, with preference given to those with iGaming industry experience.
Programmatic and Marketing Tech Manager
The Programmatic and Marketing Tech Manager will oversee the setup, optimisation, and performance analysis of regional digital marketing campaigns. The role requires close collaboration with internal teams and agencies to manage budgets, creative briefs, and marketing technology stacks. It is a dynamic position suited for a data-driven professional with experience in the iGaming industry.
Legal & Compliance Manager (B2B)
This role is for a Legal & Compliance Manager (B2B) who will be a key legal and compliance contact for business-to-business operations. The position involves managing contractual agreements, regulatory compliance, and gambling licensing across various jurisdictions. The ideal candidate will provide strategic legal advice, oversee licensing processes, and ensure adherence to regulatory frameworks. This is an opportunity to significantly impact a dynamic and collaborative environment.
Junior Customer Service Agent
Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in both Finnish and English languages. Start your adventure by participating in our 3-week-long training on the job. Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations; Identify and support players in any difficulties they might encounter; Provide explanations to customers about products/site/policies/ promotions, etc; Update customer account/details with necessary information when needed; Understand, guide, and support players in Safer Gambling; Collaborate with our Fraud and payments team in customer queries; Understand AML and report any suspicious activity.
Regulatory Counsel
This role is for a Regulatory Counsel to provide independent regulatory advice and analysis across multiple gambling jurisdictions. The successful candidate will manage a portfolio of regulatory matters, advise on gambling laws and licence conditions, and oversee licensing and regulatory submissions. Key responsibilities include identifying and assessing regulatory risks, developing policies, and liaising with internal stakeholders and regulators. This is a mid-level position requiring a qualified lawyer with post-qualification experience in regulatory or legal advisory roles, ideally within regulated industries.
Safer Gambling Analyst (Danish-speaking)
The Safer Gambling Analyst (Danish-speaking) role is responsible for safeguarding players and the business by liaising with players via email or phone. Key responsibilities include analysing risk reports, contacting at-risk players, monitoring registrations and self-excluded players, and escalating complex cases. This role requires native or fluent Danish and English proficiency, strong analytical skills, and a solution-focused approach to assist vulnerable players.
Junior Customer Service Agent [Swedish Speaking]
This role is for a Junior Customer Service Agent who will be the first point of contact for players, handling inquiries in Swedish and English via live chat, email, and phone. Key responsibilities include providing excellent customer support, resolving player issues, and understanding safer gambling and AML procedures. The position offers a 3-week training period and a relocation package to Malta.
Senior Affiliate Manager
This role is for a Senior Affiliate Manager to lead and grow affiliate partnerships in the Sportsbook and Casino sectors. You will manage key affiliates, drive new business, and optimise partner performance to achieve revenue growth. The position requires a strong understanding of the iGaming industry, particularly sports betting, and a blend of relationship management and analytical skills.
Junior Customer Service Agent - Night Shift
This role is for a Junior Customer Service Agent working a night shift, acting as the primary point of contact for players via live chat, email, and phone. You will provide exceptional support, resolve player issues, and offer guidance on products and safer gambling. The position requires a native English speaker, flexibility for night shifts, and excellent communication and organisational skills.
Bingo Coordinator
We are seeking a Bingo Coordinator to join our Games Team, focusing on the development and performance of our Bingo offering. This role involves assisting with daily operations, coordinating with internal teams and third-party providers, and monitoring game schedules and promotions. The ideal candidate will have iGaming industry experience and a keen interest in Bingo, with strong organisational skills and a proactive mindset.
Safer Gambling Analyst (Swedish Speaking)
The Safer Gambling Analyst (Swedish Speaking) role is responsible for player and business safeguarding within the iGaming industry. Key responsibilities include analysing risk reports, contacting at-risk players via phone or email, and providing support for safer gambling practices. The role also involves monitoring underage gambling and self-excluded players, escalating complex cases, and recommending improvements to operational processes. This position requires native or near-native Swedish and fluent English language skills, along with a keen interest in addiction psychology and regulatory knowledge.