Spanish Customer Operations Representative
888 is looking for a talented and highly motivated Spanish Customer Operations Representative to join a strong group, developing one of the world's leading online gaming brands. The Spanish Customer Operations Representative provides customer assistance for the evoke brand by delivering excellent-quality service to customers across the platform and communication channels.
The role involves assisting customers via live chat, telephone, and email, depending on business needs, in areas related to products and brands offered in the evoke group. It also includes ensuring first-time resolution for customers, using all available tools and resources, and collaborating with other departments in resolving specific cases to deliver excellent service. The position requires verifying specific documents from customers, being part of training processes to ensure quality service and proper development, and applying all regulatory and internal processes related to different areas, such as Responsible Gaming, Compliance, Complaints, and Transactions. Analysis of contacts to optimise performance and the use of a variety of different software and back-office tools are also key aspects of the role. The representative will also be part of specific projects according to business needs and personal features with the management team, and will embrace feedback as a source of development for their career.
- Assisting customers via live chat, telephone, and email, depending on business needs, in areas related to products and brands offered in the evoke group.
- Ensuring first-time resolution for customers, using all available tools and resources.
- Collaborating with other departments in resolving specific cases to deliver excellent service to customers.
- Verifying specific documents from customers.
- Being part of training processes to ensure quality service and proper development.
- Applying all regulatory and internal processes related to different areas, such as Responsible Gaming, Compliance, Complaints, Transactions, etc.
- Analyzing contacts to optimise performance.
- Using a variety of different software and back-office tools.
- Being part of specific projects according to business needs and personal features with the management team.
- Embracing feedback as a source of development for your career.
- Responsibility, autonomy, and problem-solving. (required)
- Teamwork spirit and a positive attitude. (required)
- Good communication skills. (required)
- Multitasking skills. (required)
- Ability to work under pressure. (required)
- Ease in adapting to change. (required)
- Good English level, both oral and written. (required)
- Experience assisting customers. (preferred)
- Experience in the online gambling industry. (preferred)
- Competitive salary.
- Hybrid working: Employees can work from home up to 80% of the time with 20% of office time built in.
- Holiday entitlement.
- eLearning.
- Industry-leading maternity and paternity leave.
- Paid time off for caring responsibilities.
- Tools and services to help support well-being, including support with mental health and financial education.
- Gym discounts.
- Comprehensive healthcare benefits.
888 is one of the world's leading online betting and gaming brands, operated by the London-listed group Evoke plc (formerly 888 Holdings). Founded in 1997, the business runs the 888casino, 888poker and 888sport brands and, after acquiring William Hill's international operations in 2022, became part of one of the largest online gambling groups in the world. It is headquartered in Gibraltar, with major operational hubs in Leeds, London, Malta, Bucharest, Sofia and Tel Aviv. The company develops much of its own gaming technology and operates across regulated markets in the UK, Europe, the Americas and Africa.