Customer Success Manager SaaS
Affise is seeking a Customer Success Manager to join its remote, distributed team. This role focuses on driving product adoption and ensuring customer satisfaction within the SaaS and AdTech space.
The successful candidate will act as a key point of contact for clients, managing their health, identifying needs, and helping them achieve their business goals through the platform. The role requires a proactive approach to reducing churn and identifying opportunities for expansion.
- Drive adoption and usage of the product through ongoing engagement with customers.
- Look and identify customers needs and pain points, constantly monitor customers health, identify at-risk customers and help reduce churn.
- Run live demos to keep clients updated on how to use the new functionalities.
- Track clients performance and assist them in reaching their goals.
- Timely payment collection and work on billing-related queries.
- Analyze metrics like MRR, Churn rate, Expansion rate and create a strategy accordingly.
- Work on customer advocacy.
- Work with Customer Support, Sales, and Product to articulate and monitor customer requests and feedback through the appropriate channels.
- Fluent written and spoken Russian and English are mandatory for the role. (required)
- From 2 years experience in the Customer Success role, preferably in SaaS or affiliate marketing industry; or similar roles in SaaS AdTech. (required)
- History of being a compassionate problem solver with great communication skills, attention to detail, and a strong passion for user experience and customer happiness. (required)
- You have a growth mindset - you welcome feedback and constantly want to improve. (required)
- Passionate about marketing and software and have a self-starter attitude. (required)
- Demonstrated ability to identify and capitalize on upsell opportunities, with a proven track record of achieving sales targets. (required)
- Skilled in selling and negotiating, with the ability to effectively communicate value propositions to customers. (required)
- Opportunity to work from anywhere - our team is distributed worldwide.
- Opportunity to play a pivotal role in a fast-growing company.
- Dynamic and diverse international team.
- 22 business days of paid vacation per year.
- 10 business days per year of unpaid time off for any reason.
- Paid sick leaves and 5 sick days per year without medical confirmation.
- Eligibility for any additional privileges that Affise might provide in the future.
Affise is a partnership and affiliate marketing management platform that helps advertisers and agencies grow revenue through partner marketing. It allows businesses to automate and scale their partner relations across performance marketing channels including traditional affiliates, influencers, networks and agencies. The platform combines intelligent, protected technology with dedicated support to make partnerships manageable and revenue more predictable. More than 1,000 brands and agencies use Affise, which is headquartered in Vilnius, Lithuania.