Account and Customer Success Manager
Join Aristocrat as an Account and Customer Success Manager and become part of a team where your work directly supports the growth and success of customers. This role offers an outstanding chance to lead a portfolio of assigned accounts, ensuring customer happiness and growth while serving as the main connection between clients and internal teams. You will play a key role in encouraging long-term relationships and advancing commercial results in a lively and cooperative setting.
- Function as the lead contact for designated accounts, developing and preserving strong, trust-based relationships.
- Ensure high levels of customer happiness and success, retention, and advocacy by understanding customer needs and addressing them proactively.
- Lead daily operational communication, coordinating with delivery, product, studio, operations, and finance teams.
- Supervise open items, actions, and commitments to ensure timely follow-up and support the onboarding of new customers.
- Identify upsell and growth opportunities, supporting commercial discussions, renewals, and scope expansions.
- Monitor account performance, preparing updates, reports, and internal briefings.
- Analyze account data, performance trends, and customer feedback to anticipate expectations and concerns.
- Translate customer needs into clear internal requirements, supporting planning, forecasting, and roadmap alignment.
- Function as an intermediary between customers and AI teams, helping to drive continuous process refinement.
- Share insights and guidelines across the team, encouraging a positive and collaborative team culture.
- Strong sense of ownership and accountability, capable of working independently and handling multiple priorities (required).
- Highly organised, structured, and reliable with an analytical approach and attention to detail (required).
- Excellent communication skills, both written and verbal, with the ability to establish trust and long-term relationships (required).
- Hands on teammate with a collaborative approach, passionate about helping customers succeed (required).
- Proactive, curious, and driven to resolve challenges, comfortable navigating ambiguity and complexity (required).
- Experience in account management, customer success, or client-facing roles (required).
- Experience with complex products or services (preferred).
- Proficient with data and reporting tools such as Excel, BI tools, CRM, Monday board, Sales Force, and Jira (required).
- Background in B2B, technology, gaming, or regulated industries (nice-to-have).
- Proficient in English (required).
- Additional languages (nice-to-have).
- Must be authorised to work in the job posting location on a full-time basis without the need for current or future visa sponsorship (required).
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.