Customer Service Agent
Aristocrat's Customer Service Agents are vital to the company's success, offering outstanding service and support to valued VIP clients. This role is ideal for individuals who enjoy delivering world-class customer experiences and excel in a dynamic, fast-paced setting.
The position involves offering focused assistance to VIP clients, handling account, product, and service questions. It also requires diagnosing and resolving intricate technical problems involving computer, tablet, and cell phone applications.
Agents will handle advanced inbound calls, real-time chat, and emails, as well as proactive outbound calls. They will also share exclusive marketing offers and updates with VIP clients and offer insights on service gaps and customer feedback to elevate service standards. Meeting and exceeding set performance goals and targets is also a key aspect of the role.
- Offer focused assistance to VIP clients, handling account, product, and service questions.
- Diagnose and resolve intricate technical problems involving computer, tablet, and cell phone applications.
- Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
- Share exclusive marketing offers and updates with VIP clients.
- Offer insights on service gaps and customer feedback to elevate service standards.
- Meet and exceed set performance goals and targets.
- Proven experience in a customer service role, preferably dealing with VIP clients (required).
- Outstanding communication and interpersonal skills (required).
- Ability to diagnose intricate technical problems associated with different applications (required).
- Strong problem-solving skills and a proactive approach to customer support (required).
- Ability to handle high volumes of inbound and outbound interactions efficiently (required).
- Experience in communicating marketing deals and updates to clients (required).
- Capability to offer constructive feedback aimed at improving service quality (required).
- Ambitious and goal-oriented approach with a track record of meeting performance targets (required).
- Familiarity with CRM software and customer service tools (required).
- A great teammate with a collaborative spirit and a passion for delivering flawless customer experiences (required).
- Health, dental, and vision insurance
- Paid time off
- 401(k) plan with employer matching
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.