Customer Service Representative
Aristocrat is looking for a Customer Service Representative to manage incoming communications and coordinate service operations. The role involves acting as the primary point of contact for the service line and ensuring that field service tasks are managed effectively.
The position requires a high level of organisation to maintain service records and support the nationwide team of Service Technicians. Aristocrat offers a flexible working arrangement for this role, allowing for a hybrid schedule with three days in the Greystanes office and two days working from home.
- Answer incoming calls and respond to emails from our Aristocrat Service line and create as well as allocate service jobs to the Service Technicians nationwide.
- Update and monitor all field service jobs in Salesforce.
- Provide Key Metric reports for Customers.
- Monitor our call system.
- Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently.
- Create and allocate all service jobs through Salesforce to the relevant field technician.
- Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured.
- Perform reporting and monitoring of service calls, open call reports, and contract reports.
- Update customer database to maintain accurate information.
- Follow up and report job status to the customer as required.
- Experience in a customer service role (required).
- Call centre experience (preferred).
- An ability to build strong relationships with stakeholders (required).
- A good understanding of Microsoft Office suite (required).
- Experience using Salesforce (preferred).
- The ability to think on your feet and learn quickly (required).
- A team player who enjoys working in a collaborative fast-paced environment (required).
- Comprehensive pay and benefits package designed to stay competitive in the market, support wellbeing, and recognise contribution to success.
- Eligibility for annual bonuses and incentives depending on role and location.
- Health and wellbeing benefits.
- Paid time off.
- Retirement plans.
- Insurance coverage.
- Other local or statutory benefits.
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.