Customer Success Specialist
Aristocrat is looking for a Customer Success Specialist to play a pivotal role in ensuring customer satisfaction and success with its products. The role involves working within a dynamic team dedicated to innovation and customer-centric solutions.
This position is suited for an ambitious individual who enjoys building relationships and thrives in a fast-paced environment. The specialist will focus on delivering outstanding customer experiences while contributing to a culture that values talent, collaboration, and excellence.
- Support customer onboarding, product implementation, and user enablement activities.
- Serve as the primary point of contact for assigned customers, conduct regular onsite and virtual customer meetings, and respond to routine customer inquiries regarding product functionality and guidelines.
- Maintain accurate customer records, meeting notes, and follow-up actions within company systems.
- Support onsite customer projects in collaboration with Project Management.
- Monitor customer usage data and find opportunities to improve product adoption and customer outcomes.
- Provide product expertise and mentorship to customers and internal collaborators.
- Partner with internal teams to address customer needs and support customer retention efforts.
- Gather customer feedback and communicate improvement opportunities to Product teams.
- Ensure customer deliverables, commitments, and success plans are completed and communicated to leadership.
- Advance critical customer issues and coordinate resolution efforts across internal teams.
- Serve as a liaison with the Aristocrat Support Center to coordinate issue resolution.
- Monitor industry trends and incorporate guidelines into customer success strategies.
- Perform other duties as assigned.
- 3+ years of experience in a customer-facing role, preferably in customer success or support (required).
- Previous Casino/Gaming Systems Industry Experience (required).
- Strong communication and interpersonal skills (required).
- Proven ability to manage multiple tasks and priorities (required).
- Experience with CRM systems and customer data management (required).
- Ability to travel up to 50%, including occasional international travel (required).
- A proactive approach to problem-solving and keen attention to detail (required).
- Ability to work both independently and collaboratively in a fast-paced environment (required).
- Strong analytical abilities with the capability to analyze customer usage data (required).
- A passion for gaming and a dedication to improving customer experiences (required).
- A Bachelor's degree in a related field or equivalent experience (preferred).
- Offer a comprehensive pay and benefits package designed to stay competitive in the market, support wellbeing, and recognise contribution to success.
- Approach is underpinned by a pay-for-performance belief in rewarding individual impact.
- Specific compensation package will be determined by factors such as skills, experience, qualifications, and location.
- Depending on role and location, may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
- Specific details about compensation and benefits for this position will be discussed during the recruitment process.
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.