MTO Service Support Representative
The Service Support Representative plays a vital role in ensuring the seamless operation of Multi-Site Progressives (MSP) systems and Downloadable Gaming Services. This position is central to maintaining the integrity of gaming activities and offers an outstanding opportunity to contribute to world-class gaming experiences.
The role involves coordinating material transfer orders and collaborating with internal stakeholders to resolve issues, improve processes, and drive operational excellence. The representative acts as a key point of contact for both internal and external customers, ensuring that service standards are met while adhering to strict compliance and regulatory requirements.
- Process, track, and coordinate Material Transfer Orders to support field operations.
- Collaborate with internal stakeholders to resolve issues, improve processes, and drive operational excellence.
- Provide professional support to internal and external customers through email and telephone communications.
- Analyze MTO workflows, trends, and provide regular feedback and recommendations to leadership.
- Maintain a high level of customer satisfaction while balancing organisational objectives, compliance requirements, and cost controls.
- Manage assigned work queues to meet service-level agreements, quality standards, and performance metrics.
- Ensure accurate documentation and adherence to established procedures and policies.
- Contribute to a culture of continuous improvement, accountability, and teamwork.
- High School Education or equivalent combination of education, training, and experience (preferred).
- Experience in inventory control in a manufacturing facility (preferred).
- Experience with an ERP work order management system (preferred).
- Experience operating in a heavily regulated environment (required).
- Advanced knowledge of sales order and configuration systems (required).
- Windows desktop experience (required).
- Ability to multitask and implement great time management skills, following the order of importance (required).
- Strong communication skills with the ability to work independently and be team-oriented (required).
- 2+ years of customer service experience (required).
- Must be 21 years of age or older (required).
- Health, dental, and vision insurance
- Paid time off
- 401(k) plan with employer matching
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.