Operations Enablement Manager
The Operations Enablement Manager is responsible for leading a team of Business Analysts to deliver data-driven insights, reporting, and tools that support the Technology Services organisation. This role drives the development and optimisation of reporting solutions, executive dashboards, and operational models that improve field service efficiency and labour planning.
Using company-approved platforms such as Power BI, Airtable, and Tableau Next, the manager translates complex data into actionable insights that support strategic decision-making. This position plays a key role in enabling scalable operations, improving cost efficiency including cost per EGM, and supporting revenue-based headcount growth.
- Lead and develop the department responsible for operational support, including Business Analysts, while driving operational planning, performance management, and initiatives to improve organisational efficiency.
- Own the operational enablement strategy for Technology Services, leveraging reporting, planning, and performance management tools to improve productivity, scalability, and business outcomes.
- Take charge of workforce planning, capacity strategy, labour optimisation, and resource planning processes that enhance business development and improve operational efficiency.
- Partner with senior leadership to contribute to planning for growth, organisational decisions, resource investments, and operational priorities.
- Lead cross-functional operational excellence initiatives that deliver measurable improvements in productivity, efficiency, resource utilisation, and service delivery performance.
- Accountable for operational performance outcomes enabled through workforce, efficiency, planning, and programmes that improve operational efficiency.
- Own department-level operational strategy and performance outcomes for Technology Services, with accountability for productivity, utilisation, cost efficiency, and scalable growth across the organisation.
- Bachelor’s degree in Business, Operations, Analytics, or a related field; equivalent work experience will be considered (required).
- 8+ years of progressive experience in business operations, operational excellence, analytics, workforce planning, or field service operations, including leading cross-functional initiatives and organisational planning efforts (required).
- 3+ years of people leadership experience managing professional-level teams and driving operational results (required).
- Strong working understanding of Microsoft tools, Airtable, Power BI, and Tableau Next (required).
- Demonstrated ability to build, maintain, and improve data reporting tools, leadership dashboards, and business operation models (required).
- Proven track record to lead teams, influence senior leaders, establish operational strategy, and drive measurable business outcomes across multiple collaborators (required).
- Experience leading analytics, enablement, or business operations teams in a field service or gaming environment (preferred).
- Background in workforce planning, capacity modelling, demand forecasting, or operational cost analysis (preferred).
- Experience supporting large-scale, multi-site operations and executive leadership reporting (preferred).
- Lean, Six Sigma, project management, or continuous improvement certification (nice-to-have).
- We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success.
- Our approach is underpinned by a pay-for-performance belief in rewarding individual impact.
- Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
- Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
- Specific details about compensation and benefits for this position will be discussed during the recruitment process.
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.