People & Culture Service Delivery Sr. Analyst
Aristocrat is seeking a People & Culture Service Delivery Sr. Analyst to play a crucial role in delivering flawless service within its People & Culture operations. This is an outstanding chance to join a world-class team and contribute significantly to ambitious goals for operational excellence. In this position, the analyst will be key to maintaining and improving P&C service delivery processes. They will collaborate closely with internal teams and external partners to implement projects and initiatives successfully.
The analyst will serve as a Tier 3 Subject Matter Expert, handling issues that have been advanced and providing resolution support for complex cases. They will help maintain consistency and standardization across processes, raising issues or risks as needed, and support compliance and reporting efforts within the Service Delivery team.
- Liaise with collaborators to gather and detail business requirements, translating them into clear functional requirements for system and process changes.
- Conduct process discovery and requirements gathering sessions, detailing current workflows, identifying gaps, and capturing detailed requirements.
- Build and maintain test plans, test cases, and test scripts, and support execution of testing activities including user acceptance testing (UAT).
- Build, update, and maintain knowledge articles and process documentation for in-scope P&C services.
- Coordinate the planning and implementation of projects and initiatives, collaborating across teams, vendors, and P&C Operations to include progress tracking, sharing updates, and completion of deliverables.
- Serve as a Tier 3 Subject Matter Expert, handling issues that have been advanced and providing resolution support for complex cases.
- Help maintain consistency and standardization across processes, raising issues or risks as needed.
- Support compliance and reporting efforts within the Service Delivery team.
- Bachelor’s degree or equivalent experience (required).
- 4+ years of experience in P&C/HR operations, shared services, or an HR service delivery environment (required).
- Hands-on experience with requirements gathering, documentation, and process support (required).
- Experience supporting testing, system updates, or operational implementations (required).
- Strong organisational skills and ability to manage multiple tasks in a structured environment (required).
- Ability to work independently with minimal day-to-day direction (required).
- Strong attention to detail and process adherence (required).
- Experience with ServiceNow or similar platforms (required).
- Experience supporting Tiered service delivery models (Tier 1–3) (required).
- Exposure to HR systems or case management tools (required).
- A comprehensive pay and benefits package designed to stay competitive in the market, support wellbeing, and recognise contribution to success.
- Eligibility for annual bonuses and incentives.
- Health and wellbeing benefits.
- Paid time off.
- Retirement plans.
- Insurance coverage.
- Other local or statutory benefits.
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.