People Partner - Associate II
The Associate, Service Operations – People and Culture (P&C) is responsible for responding to inquiries from employees, implementing P&C transactions, and data reporting using Workday and other HR systems. This role requires great accuracy, customer service orientation, and an ability to use discretion and latitude to prioritize service requests. Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone. Resolve inquiries accurately and within timeline by accessing knowledge guides and information in multiple systems. Process P&C transactions by collecting required information from the employee, manager, or other collaborators internally and externally. Apply the case management tool to assemble all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or call out more complex issues to the appropriate team member. Handle workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs). Effectively communicate P&C policies and programs while demonstrating active listening skills and a commitment to employee experience.
- Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone.
- Resolve inquiries accurately and within timeline by accessing knowledge guides and information in multiple systems.
- Process P&C transactions by collecting required information from the employee, manager, or other collaborators internally and externally.
- Apply the case management tool to assemble all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or call out more complex issues to the appropriate team member.
- Handle workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).
- Effectively communicate P&C policies and programs while demonstrating active listening skills and a commitment to employee experience.
- Bachelor's Degree in HR or equivalent experience. (required)
- Prior experience fielding high-volume customer inquiries within a corporate environment. (required)
- Excellent verbal and written communication skills. (required)
- A passion for excellent customer service, adaptable & flexible. (required)
- Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment. (required)
- Ability to comply with handling sensitive and confidential employee data. (required)
- Works under general direction; must be able to work independently. (required)
- Ability to apply knowledge guide materials in performing research and answering inquiries. (required)
- Robust benefits package
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.