Platform Support Engineer, Level 4 – OneLink, CXS Development
As a member of the Level 4 team in the CXS Development group, you will collaborate with the Customer Success group. You will help resolve customer software issues during product upgrades or when issues are raised. You will be responsible for solving the issue and work closely with Architect and Product Management group to ensure alignment on the suggested solution.
- Work with developers, support personnel, installation teams on software-related concerns reported by customers.
- Build relevant documents that support development and provide insight of work done to other team members.
- Follows Company programming standards.
- Dedicated to team success.
- Works well in a team environment.
- Performs other duties as assigned.
- Bachelor’s degree in computer science, Engineering, or a related field accompanied by 8+ years of IT proven experience, or equivalent professional experience (required).
- Proven Experience in Technical Support or equivalent: 5+ years (required).
- Must demonstrate proficiency in Networking, multicast, TCP/IP communications (required).
- Strong skills in working with Unix/Linux OS (required).
- Comfortable with scripting with Powershell, Ansible playbooks (required).
- Experience in database programming using SQL with SQL Server or MySQL is helpful (nice-to-have).
- Hands on experience of GIT and tools like Jenkins and Kubernetes (required).
- Experience of using AI tools, developing skills and using them for fixing issues (required).
- Knowledge of agentic AI will be a plus (nice-to-have).
- Java, J2EE framework knowledge is a plus (nice-to-have).
- Knowledge of OneLink product preferred (preferred).
- Familiar with VmWare/HyperV provisioning/deployment and how virtual environments work (required).
- Familiar with various web architectures, platforms, and frameworks (required).
- Required to have well-developed analytical and creative problem-solving skills (required).
- Must have strong interpersonal skills, able to work independently and be team oriented (required).
- Demonstrates excellent oral and written, communication and customer service skills (required).
- Demonstrates a very high level of accuracy and attention to detail (required).
- Prior Casino gaming proven experience is helpful (nice-to-have).
- Must be able to be licensed in multiple jurisdictions (required).
- Must be available for after-hours support and travel as needed to customer sites (required).
- Robust benefits package.
- Global career opportunities.
- Health, dental, and vision insurance.
- Paid time off.
- 401(k) plan with employer matching.
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.