Social Media Coordinator
Aristocrat is looking for a Social Media Coordinator to manage the brand's digital presence and customer support interactions. The role focuses on delivering high-quality customer experiences through various social media channels while maintaining consistent messaging and service standards.
The successful candidate will be responsible for driving engagement and loyalty through strategic social media initiatives. This position involves collaborating with internal teams to align support efforts with marketing campaigns and ensuring all activities comply with brand and regulatory standards.
- Handle all social media accounts related to inbound and outbound customer support, covering Facebook, Twitter/X, Instagram, TikTok, and LinkedIn.
- Respond promptly and professionally to customer inquiries and complaints, ensuring high happiness.
- Collaborate closely with partners and internal operations teams to maintain consistent messaging and service quality.
- Track social media trends, evaluating the effect of social interaction across different platforms.
- Develop and successfully implement programs to improve dedication and engagement, such as the Social Care Loyalty Program.
- Build comprehensive social media reports and dashboards to track performance and engagement metrics.
- Suggest strategies to improve key performance indicators like response time and engagement rate.
- Ensure all social media activities strictly adhere to brand guidelines and regulatory requirements.
- Work in tandem with the marketing team to align social support initiatives with ongoing campaigns and promotions.
- More than 3 years of experience in social media support or community management (required).
- Hands-on experience coordinating several social platforms with a proven track record (required).
- Strong understanding of social media analytics and business intelligence tools (required).
- Ability to build and assess the impact of social engagement programs (required).
- Excellent communication and problem-solving skills (required).
- A customer-centric approach with a focus on dedication and retention (required).
- Experience in online industries such as gaming, betting, fintech, or insurance (preferred).
- Familiarity with social listening tools and advanced analytics (required).
- Knowledge of content creation tools like Canva and Adobe Suite (required).
- Skilled in managing social media platforms and capable of generating detailed reports with Excel, Power BI, or comparable software (required).
- Excellent interpersonal and communication skills, with the ability to prioritize tasks effectively under pressure (required).
- A creative problem solver with strong analytical abilities, highly organised, and meticulous (required).
- Health, dental, and vision insurance.
- Paid time off.
- 401(k) plan with employer matching.
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.