Technical Support Specialist
Aristocrat is looking for a Technical Support Specialist I to play a pivotal role in the team, delivering flawless support and outstanding service to customers. This opportunity allows the successful candidate to work with powerful technology in a dynamic and encouraging environment.
The role involves contributing to Aristocrat's proven track record of success while advancing a career in an exciting and encouraging company. The specialist will be responsible for ensuring the optimal performance of technical equipment and maintaining high standards of service in various customer environments.
- Offer direct troubleshooting and assistance for gaming cabinets, computers, and related hardware.
- Identify and fix hardware, software, power, connectivity, and configuration problems.
- Install, configure, repair, and validate technical equipment in various customer environments.
- Apply remote-support tools to assist in resolving technical issues.
- Interpret technical documentation and collect diagnostic evidence for accurate service activity documentation.
- Deliver outstanding customer service by maintaining composure during high-impact situations.
- Prioritize field requests and bring up complex issues appropriately.
- Travel to customer sites for hands-on support and participate in after-hours or on-call coverage as needed.
- 4+ years of relevant experience in supporting gaming equipment, electromechanical products, or complex technology (required).
- Strong competence with gaming cabinets, electronic components, and related hardware (required).
- Demonstrated skill in methodically identifying and fixing technical problems (required).
- Experience with computer operating systems, networking fundamentals, and remote-support tools (required).
- Excellent communication and customer-service skills (required).
- Ability to work independently and prioritize tasks efficiently (required).
- Willingness to travel and provide on-site support (required).
- Familiarity with regulated gaming environments and gaming cabinet architecture (nice-to-have).
- Experience with AI-enabled applications, data analysis tools, and case-management platforms (nice-to-have).
- Technical certifications or related education in IT, electronics, or engineering technology (preferred).
- Comprehensive pay and benefits package designed to stay competitive in the market, support wellbeing, and recognise contribution to success.
- Specific details about compensation and benefits for this position will be discussed during the recruitment process.
Aristocrat Leisure Limited is an Australian gaming and technology company and one of the world's largest providers of gambling products. Listed on the Australian Securities Exchange and headquartered in Sydney, it designs and manufactures electronic gaming machines and casino-management systems, and runs sizeable online real-money gaming (Aristocrat Interactive) and mobile games (Pixel United) businesses. Founded in 1953, the group employs more than 7,000 people across over 20 locations worldwide. It is the largest gaming-machine manufacturer in Australia and among the biggest slot-machine makers globally.