Customer Account Advisor, Telebet
Bet365 is looking for a Customer Account Advisor to join the Telebet team. This role involves managing live telephone wagering and account enquiries, ensuring precision, speed, and clarity during peak sporting moments.
Advisors are responsible for navigating specialist wagering systems in real time while maintaining strict adherence to regulatory standards and safer gambling protocols. The role requires working five days over seven, with shifts scheduled across evenings and weekends.
- Process telephone bets accurately while managing general account queries.
- Manage inbound customer calls efficiently using the specialist telephony system Avaya.
- Explain bet types and account features using comprehensive product knowledge.
- Identify potential customer harm early to uphold responsible gambling commitments.
- Escalate complex account issues and safer gambling concerns in line with established procedures.
- Collaborate with colleagues and leaders to maintain exceptional service standards.
- Adhere to regulatory requirements, security protocols, and operational compliance standards.
- Confident and calm approach when making sound judgements in high-pressure scenarios (required).
- Strong keyboard skills with fast, accurate data entry (required).
- Sound knowledge of sports, fixtures, and wagering markets (required).
- Background in a contact centre or telephone-based customer service environment (required).
- Ability to navigate multiple computer systems simultaneously (required).
- Clear communication and active listening abilities (required).
bet365 is one of the world's leading online gambling companies, founded in 2000 by Denise Coates CBE. The company employs over 9,000 people and serves more than 100 million customers in 27 languages, with a market-leading position built on its In-Play betting product. It offers betting across 96 sports and hundreds of thousands of streaming events, handling millions of requests and bets at peak times. Headquartered in Stoke-on-Trent, England, bet365 is known for its software innovation and continues to develop its online betting and gaming platform.