Customer Account Advisor
As a Customer Account Advisor, the successful candidate acts as the voice of the brand, helping customers across the globe enjoy products with confidence and ease. The Customer Services department in Argentina manages all interactions with the global customer base, ensuring every query is handled with precision and care.
This role involves providing support via Live Chat, telephone, and email, covering everything from account verification to betting queries. Comprehensive training is provided from day one, equipping the advisor with the knowledge to navigate systems and sports offerings. This is an opportunity to build a career within an innovative team, where development is encouraged and high-quality service is the standard.
- Deliver effective communication to Spanish-speaking customers to resolve queries.
- Collaborate with internal English-speaking departments to address customer complaints.
- Provide support to the global customer base via Live Chat, telephone, and email.
- Escalate complex queries to senior team members when necessary.
- Ensure a positive experience by resolving customer issues promptly.
- Utilise internal tools to manage and update account information.
- Promote Responsible Gambling practices across all interactions.
- Maintain up-to-date knowledge of licensing policies and procedures.
- Fluent verbal and written communication in Spanish (required).
- Strong verbal and written communication skills in English (required).
- Passion for delivering outstanding customer service (required).
- Excellent people skills (required).
- Ability to multi-task with strong attention to detail (required).
- Problem-solving mindset with a focus on resolution (required).
- Competent literacy and numeracy skills (required).
bet365 is one of the world's leading online gambling companies, founded in 2000 by Denise Coates CBE. The company employs over 9,000 people and serves more than 100 million customers in 27 languages, with a market-leading position built on its In-Play betting product. It offers betting across 96 sports and hundreds of thousands of streaming events, handling millions of requests and bets at peak times. Headquartered in Stoke-on-Trent, England, bet365 is known for its software innovation and continues to develop its online betting and gaming platform.