German-Speaking Customer Account Advisor
Not just any customer service role.
Joining our team of European Customer Account Advisors in Malta, you will have the opportunity to support our global customer base of 120 million by providing a first-class customer service experience. As the world's favourite online betting brand, you will play a key role in shaping our customer experience.
You will support a wide range of contacts regarding betting, payments, and account queries, offering advice and solutions via live chat, email, and telephone. With a focus on delivering exceptional customer service whilst handling multiple queries, this full-time role requires an extremely adaptable and motivated individual. Your schedule will be tailored to the dynamic sporting calendar, covering five days a week, including evenings, weekends, and public holidays.
- Delivering a positive customer experience and first contact resolution when assisting customers with queries and complaints.
- Liaising with internal departments in English to answer our customers' queries.
- Responding to customer queries in a timely manner via live chat, email, and telephone.
- Using internal tools to support and take ownership of your customer query.
- Thoroughly investigating issues and escalating queries when necessary.
- Maintaining knowledge of policies, procedures, and licensing requirements.
- Promoting responsible gambling.
- Fluent in German, both written and spoken, for a fast-paced environment (required).
- Clear communication in English, both written and verbal, to handle a diverse range of queries (required).
- A passion for exceeding customer expectations and resolving issues efficiently (required).
- Multitasking at the highest level, handling multiple interactions simultaneously (required).
- Proven resilience to stress and the ability to thrive under pressure (required).
- Self-sufficient problem-solving skills and initiative to proactively resolve customer issues (required).
- Open to feedback and focused on personal development (required).
- Competent computer skills, including experience with CRM platforms (required).
- Experience within a dynamic customer service environment (preferred).
- Competitive basic salary of EUR 35,600 per annum.
- Enhanced pay rates.
- Development pathways.
- Rewarding bonus scheme.
- Comprehensive health insurance.
- Free gym access.
- Birthday leave.
- On-site restaurant.
- Social events and team gatherings.
bet365 is one of the world's leading online gambling companies, founded in 2000 by Denise Coates CBE. The company employs over 9,000 people and serves more than 100 million customers in 27 languages, with a market-leading position built on its In-Play betting product. It offers betting across 96 sports and hundreds of thousands of streaming events, handling millions of requests and bets at peak times. Headquartered in Stoke-on-Trent, England, bet365 is known for its software innovation and continues to develop its online betting and gaming platform.